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Production Support Specialist

CACI International • Ashburn, VA • 20h ago

Job Category: Information Technology

Time Type: Full time

Minimum Clearance Required to Start: None

Employee Type: Regular

Percentage of Travel Required: Up to 10%

Type of Travel: Local

The Opportunity:

CACI is currently looking for Production Support with agile methodology experience to join our BEAGLE (Border Enforcement Applications for Government Leading-Edge Information Technology) Agile Solution Factory (ASF) Team supporting Customs and Border Control (CBP) client located in Northern Virginia! Join this passionate team of industry-leading individuals supporting the best practices in Agile Software Development for the Department of Homeland Security (DHS).

As a member of the BEAGLE ASF Team, you will support the men and women charged with safeguarding the American people and enhancing the Nation's safety, security, and prosperity. CBP agents and officers are on the front lines every day, protecting our national security by combining customs, immigration, border security, and agricultural protection into one coordinated and supportive activity.

ASF programs thrive in a culture of innovation and are constantly seeking individuals who can bring creative ideas to solve complex problems, both technical and procedural at the team and portfolio levels. The ability to be adaptable and to work constructively with a technically diverse and geographically separated team is crucial.

Responsibilities:

Serves as a Production team member who will be responsible for:

Serves as a backup to the Ops Integrator.

Work with ASF Product Teams, Ops Integrator, SM and BA to develop SOPs and processes for incident management and resolution.

Continuously update the confluence pages and training materials to ensure accuracy, relevance, and alignment with current practices.

Engage in incident support for end users as needed across portfolio of systems.

Support critical processes outside of normal hours to include nights, weekends and holidays.

Monitor Tier 2 and 3 support ticket queues to promote rapid response by all portfolio teams.

Review the vulnerability scans like Qualys, Web Inspect scans and report the issues to SM or BA to create the Jira stories for backlog

Monitor Gitlab process for Auditing and SOD violations

Qualifications:

Must be a U.S. Citizen with the ability to pass CBP background investigation, criteria include, but not limited to:

3-year check for felony convictions

1 year check for illegal drug use

1 year of check for misconduct such as theft or fraud

College degree (B.S.) in Computer Science, Information Management Systems, experience considered in lieu of degree

Professional Experience: 5+ years related technical experience

Excellent verbal and written communication skills

Understanding of the software development life cycle and Agile methodology

Experience with ServiceNow Service Requests

Experience with JIRA

Must be available to work a hybrid schedule with an on-site requirement in Ashburn, VA

Desired:

Experience managing operations in an Agile environment

Experience with SecDevOps processes and/or tools

Current and relevant experience with Customs and Border Protection (CBP) applications.

What You Can Expect:

A culture of integrity.

At CACI, we place character and innovation at the center of everything we do. As a valued team member, you'll be part of a high-performing group dedicated to our customer's missions and driven by a higher purpose - to ensure the safety of our nation.

An environment of trust.

CACI values the unique contributions that every employee brings to our company and our customers - every day. You'll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality.

A focus on continuous growth.

Together, we will advance our nation's most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground - in your career and in our legacy.

Your potential is limitless. So is ours.

Learn more about CACI here. (https://careers.caci.com/global/en/life-at-caci)

Pay Range : There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits. Learn more here (https://careers.caci.com/global/en/employee-benefits) .

The proposed salary range for this position is:

$70,800 - $148,600

CACI is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, age, national origin, disability, status as a protected veteran, or any other protected characteristic.

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