Customer Service Associate

Owens & Minor • United States, United States • 1w ago

At Owens & Minor, we are a critical part of the healthcare process. As a Fortune 500 company with 350+ facilities across the US and 22,000 teammates in over 90 countries, we provide integrated technologies, products and services across the full continuum of care. Customers-and their patients-are at the heart of what we do.

Our mission is to empower our customers to advance healthcare, and our success starts with our teammates.

Owens & Minor teammate benefits include:

Medical, dental, and vision insurance, available on first working day

401(k), eligibility after one year of service

Employee stock purchase plan

Tuition reimbursement

The anticipated hourly range for this position is $20-$22 an hour. The actual compensation offered may vary based on job related factors such as experience, skills, education and location.

Summary

The representative provides a positive customer service experience that meets the needs of our patients by educating them on products and services, listening to concerns, addressing issues, and placing supply orders in a high-volume inbound call center.

Core Responsibilities

Review and Process orders via fax and electronic platforms

Make outbound calls to patients and referrals as needed

Utilize tools and resources to assist in order entry

Use full product knowledge of Byram therapies to service patients

Communicate effectively with patients, teammates healthcare professionals and sales team.

Consistently meet required Key Performance Indicators (KPI's)

Perform other duties as required

Qualifying Experience

High School Diploma or equivalent required

1-2 years of customer service experience required

Call center experience preferred

Excellent written and verbal communication skills

Proficient with MS Office and the ability to navigate multiple platforms

Ability to learn our brand products and therapies

Strong customer service skills with the ability to resolve patient concerns

Demonstrate soft skills to enhance patient experience

If you feel this opportunity could be the next step in your career, we encourage you to apply. This position will accept applications on an ongoing basis.

Owens & Minor is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, sex, sexual orientation, genetic information, religion, disability, age, status as a veteran, or any other status prohibited by applicable national, federal, state or local law.

Owens & Minor (O&M) is a global healthcare company providing innovative products and solutions across the continuum of care. Our integrated technology, products, and services empower healthcare providers and manufacturers as they make a difference in the lives of patients every day. O&M is headquartered in Richmond, Virginia and is comprised of 17,000+ global teammates. We operate within distribution, production, customer service, and sales facilities located across the Asia Pacific region, Europe, Latin America and North America. We are proud to service healthcare industry customers in 90 countries where we do business today.

Life at O&M

When you become an Owens & Minor teammate, you're joining a diverse, vibrant organization with a focus on excellence and integrity. Guided by our shared values-Integrity, Development, Excellence, Accountability, Listening-O&M teammates strive to deliver superior service across the continuum of healthcare. O&M is committed to creating a growth-oriented culture that values each teammate's perspective and contributions.

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