Customer Service Representative

TEKsystems • Boone, NC • 2w ago

Description

About the Role

Join the frontlines of recovery and make a direct impact in the lives of families affected by Hurricane Helene. As a Door-to-Door Outreach Specialist, you'll be the face of hope and information-educating residents about FEMA relief funding and guiding them toward resources that can help rebuild their homes and lives.

This is not a sales role-it's a mission-driven opportunity to serve your community and ensure no eligible household is left behind.

? Start Date & Training

Start Date: August 25, 2025 (Training)

Training: One-day, in-person session in Boone, NC

Travel & Lodging: All travel and overnight stay expenses for training will be fully covered

Outreach Begins: Immediately following training, candidates will begin door-to-door outreach in their assigned region

? Regional Assignments

Outreach Specialists will be assigned to one of the following regions in Western North Carolina:

Region Counties Covered

Region 1 Surry / Yadkin

Region 2 Alleghany / Wilkes

Region 3 Ashe / Watauga (add 2 extra)

Region 4 Avery / Mitchell

Region 5 Caldwell / Burke

Region 6 Alexander

Region 7 Catawba / Lincoln

Each region will be supported by a two-person team traveling door-to-door together. One team member will drive, and the driver will be reimbursed at the federal rate of $0.70 per mile.

Key Responsibilities

Conduct door-to-door outreach in assigned region

Inform residents about FEMA disaster relief programs and how to apply for federal assistance

Collect basic contact information and assess interest in follow-up support

Build trust and rapport with community members through respectful, empathetic engagement

Track outreach progress and submit daily reports on interactions and outcomes

Collaborate with local partners, relief coordinators, and FEMA liaisons to ensure accurate messaging

Use mobile tools to log visits, share digital resources, and schedule follow-ups

Provide excellent and consistent customer service to support applicants, the client, constituents, and Program team members.

Demonstrate knowledge of program from intake, through construction, and closeout

Canvassing assigned neighborhoods to engage residents in person

Communicating program goals, benefits, and eligibility requirements clearly

Recording resident responses, questions, and follow-up needs accurately

Distributing outreach materials (flyers, brochures, contact info)

Addressing basic concerns and referring complex issues to appropriate staff

Maintaining a positive, respectful, and professional demeanor during all interactions

Reporting daily progress and feedback to campaign supervisors

Other duties as assigned.

Qualifications

Strong communication skills and a passion for community service

Familiarity with Western North Carolina neighborhoods preferred

Reliable transportation and willingness to travel locally (mileage reimbursed for drivers)

Basic tech proficiency (smartphone apps, GPS, data entry)

Ability to walk for extended periods and work outdoors in varying conditions

Bilingual (English/Spanish) a plus

What We Offer

Travel and lodging covered for training in Boone, NC

Supportive team environment with daily check-ins and guidance

scheduling within the Monday-Saturday work week (40 hours per week)

Opportunity to make a tangible difference in disaster recovery

Pay and Benefits

The pay range for this position is $23.00 - $23.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Boone,NC.

Application Deadline

This position is anticipated to close on Aug 19, 2025.

h4>About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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