As a Customer Service Supervisor for Onsite Maintenance here at Honeywell, you will play a crucial role in overseeing and managing the customer service operations for conveyor maintenance within the IGS business unit.
As a Customer Service Supervisor for Onsite Maintenance here at Honeywell, you will play a crucial role in overseeing and managing the customer service operations for maintenance within the IGS business unit. Your responsibilities will include leading a team of customer service technicians, ensuring exceptional service delivery, and coordinating onsite machine maintenance activities. As well as work along with the technicians when needed. You will report directly to a Regional Maintenance Manager and you will work onsite full time at the customer location. In this role, you will have a significant impact on our customers' satisfaction and the success of our conveyor maintenance services while representing Honeywell onsite.
Location: 8677 Logo Athletic Ct. Indianapolis, IN 46219
KEY RESPONSIBILITIES
Lead and manage a team of customer service technicians, providing guidance, support, and training to ensure exceptional service delivery.
Coordinate and schedule onsite maintenance activities, ensuring timely and efficient service to meet customer requirements and minimize downtime.
Act as the main point of contact for the customer, addressing inquiries, concerns, and escalations related to maintenance services.
Collaborate with cross-functional teams, including technicians, engineers, and sales representatives, to ensure seamless coordination and execution of maintenance projects.
Monitor and analyze customer feedback and data to identify areas for improvement and implement necessary changes to enhance customer satisfaction.
Develop and maintain strong relationships with customers, understanding their specific needs and providing tailored solutions to meet those needs.
Ensure compliance with safety, environmental, and regulatory requirements during onsite maintenance activities.
Collaborate with external vendors and contractors for specialized maintenance services, monitoring their work to ensure it meets established standards and is within budget.
Provide regular reports and updates to senior management on customer service performance, including key metrics, customer feedback, and improvement initiatives.
Assists team of Technicians in the repair and maintenance of equipment
Completes work orders, records, logs and other written or computer-based documents according to established procedures
Diagnoses mechanical, electrical, and electronic problems using technical drawings (e.g., blueprints, electronic/mechanical schematics) and diagnostic tools (e.g. multi-meter, laptop), PC logic controls, Programmable Logic Controllers (PLCs) and external Input/Output (I/O) devices where the repair is not immediately visible or obvious
Operates material handling equipment, battery equipment, moving machinery, and other powered equipment; utilizes TCPiP as a troubleshooting/setup tool
Performs preventive maintenance and repairs on equipment (e.g., pneumatic systems, material handling equipment, hydraulic equipment, screen press equipment, embroidery machines, electronic and electrical equipment, etc.) according to safety and quality procedures
Maintains inventory of company supplied tools and parts whether customer or company owned
Physical?Requirements?(must?be?able?to?perform?with?or?without?reasonable?accommodation):
Regular?bending,?lifting,?stretching,?and?reaching?both?below?the?waist?and?above?the?head.
Walking?within?and?around?the?site?with?great?frequency. Walking up multiple flights of stairs is required at times, can range from 2 to 6 flights.
Able?to?work?at?heights?and?ability?to?climb?ladders?safely?and?without?limitations.
Full?manual?dexterity?in?both?hands?and?wrists,?eye/hand?coordination?and?feet?motion. Ability to stand/walk for up to 10-12 hours.
Flexibility?in?covering?multiple?shifts?and?holiday?hours?as?required.
Willing?to?work?overtime?as?required.
Some travel may be required but is not mandatory / this is for training purposes; this is strongly encouraged to help develop skills & learn networking across the many avenues Honeywell has to offer.
HONEYWELL BENEFITS
In addition to a performance-driven salary, cutting-edge work, and developing side-by-side solutions with dedicated experts in their fields, Honeywell employees are eligible for a comprehensive benefits package. This package includes employer-subsidized Medical, Dental, Vision, and Life Insurance; Short-Term and Long-Term Disability; 401(k) match, Flexible Spending Accounts, Health Savings Accounts, EAP, and Educational Assistance; Parental Leave, Paid Time Off (for vacation, personal business, sick time, and parental leave), and 12 Paid Holidays. For more information visit: click here
The application period for the job is estimated to be 40 days from the job posting date; however, this may be shortened or extended depending on business needs and the availability of qualified candidates.
YOU MUST HAVE
High School diploma or GED is required
5+ yrs Mechanical troubleshooting and repair experience required
5+ yrs Electrical troubleshooting and repair experience required
MS Office skills (Word, Excel, PowerPoint and Outlook)
Shift work may be required.
Proven leadership and management skills, with experience in leading a team
Excellent communication and interpersonal skills
Strong problem-solving and decision-making abilities
Experience working with conveyor maintenance or related industrial equipment
WE VALUE
Material handling experience in Conveyor, sortation, palletizers, and robotics is a plus.
Silk Screen/Screen Press experience is a plus.
Experience working with embroidery equipment is a plus.
Controls Troubleshooting experience a plus
Networking Troubleshooting experience a plus but required for Sr. Level.
2+ yrs Leadership experience
Passion for delivering exceptional customer service and satisfaction
Ability to work independently and as part of a team
Strong organizational and time management skills
Continuous learning and adaptability to changing customer needs and industry trends
ABOUT HONEYWELL
Honeywell International Inc. (Nasdaq: HON) invents and commercializes technologies that address some of the world's most critical demands around energy, safety, security, air travel, productivity, and global urbanization. We are a leading software-industrial company dedicated to introducing state-of-the-art technology solutions to improve efficiency, productivity, sustainability, and safety in high-growth businesses in broad-based, attractive industrial end markets. Our products and solutions enable a safer, more comfortable, and more productive world, enhancing the quality of life of people around the globe. Learn more about Honeywell: click here (https://www.honeywell.com/us/en)
THE BUSINESS UNIT
Honeywell Industrial Automation enables process industry operations, creates world-class sensor technologies, automates supply chains, makes warehouses smarter, and improves worker safety. This combination builds on our core strengths in controls and automation technologies which in turn allows us to deliver better commercial outcomes for our customers. We enable customers to enhance the safety, sustainability, resiliency, and productivity of their people, plants, and assets.
Honeywell helps organizations solve the world's most complex challenges in automation, the future of aviation and energy transition. As a trusted partner, we provide actionable solutions and innovation through our Aerospace Technologies, Building Automation, Energy and Sustainability Solutions, and Industrial Automation business segments - powered by our Honeywell Forge software - that help make the world smarter, safer and more sustainable.
Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.
