Customer Service Representative

Taylor Communications, Inc. • Byron, MN • 6d ago

Come Work with Us! Taylor is proud to now offer "DailyPay". With "DailyPay", you can get paid on your very first day. No more waiting for direct deposit or a paper check! https://www.dailypay.com/partners/taylorcorp/ Taylor Corporation is a growing, dynamic company with big plans for the future- and our people. Family owned and proud of it, we power our employees' potential and strive to create opportunity and security for every member of the team. We're passionate about our work, we believe there is always a better way, and we're in this for the long haul. Ready to build a career? It's time to look at Taylor. Your Opportunity: Taylor Corporation is looking for a Customer Service Representative to join the team in Byron-MN! Your Responsibilities: Act as a liaison between Customer and Operations team, Sales Representative and Account Managers Anticipate internal and external customers' needs whenever possible and respond quickly and accurately Document and maintain SOP's as needed for accounts including processes between customer and operation center Continuously evaluate and identify opportunities to drive process improvements that positively impact the customer's experience and cost savings Receive complaints from sales and/or customers and document details in operating system Monitor inventory levels and report back to customer Demonstrate flexibility in dealing with the personal and stylistic differences of internal and external customers Partner with sales to build sustainable relationships of trust through open and interactive communication Provide back-up coverage (via phone/email) in the Sales Representatives' absence Actively practice and participate in Lean Culture Ability to understand and help the customer articulate their needs Own escalations and concerns on behalf of the customer immediately thorough root cause analysis and permanent resolution Engage appropriate resources to assist or resolve issues as necessary Manage workflow to meet customer deadlines Assist Sales in understanding details of products, pricing and processes Your Shift: Monday - Friday, 8:00am - 5:00pm This role will be based out of our Byron-MN facility You Must Have: 2+ years of previous customer service or customer support experience Strong written and verbal communication skills Effective time management skills and the ability to manage multiple tasks and prioritize tasks Ability to perform basic mathematical calculations Proficient computer skills to include Microsoft PowerPoint, Excel, Word, and Outlook Flexible work schedule (ability to work overtime when needed) We Would Also Prefer: Excellent problem solving, follow-up, and organizational skills In-depth knowledge of the print or manufacturing industries Knowledge of commonly used concepts, practices, and procedures within the field of customer service such as price estimating, order processing, order editing The anticipated hourly range for this position is $19.00 - 23.00. The actual base offered depends on a variety of factors, which may include as applicable, the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, certifications or other professional licenses held, and the location in which the applicant lives and/or from which they will be performing the job. The range listed is just one component of Taylor Corporation's total compensation and benefits package for employee. About Taylor Corporation One of the largest graphics communications firms in North America, Taylor's family of companies provide a diverse set of products, services, and technologies addressing the toughest communication challenges. For nearly 50 years, Taylor has been a premier provider of powerful and innovative products, services, and expertise for individuals, businesses, and distributors large and small. Our 10,000+ employees spanning 26 states and seven countries work diligently to create the interactive, printing, and marketing solutions that have helped build some of the world's more recognizable brands. Everything we do begins with identifying the unique priorities and needs of our customers and creating one-of-a-kind solutions. We offer a comprehensive benefit package including several health plans to choose from, dental, vision, wellness programs, life and disability coverage, flexible spending accounts, health savings accounts, 401(k) plan with company match, paid time off (PTO) and 64 hours of annual holiday pay. The Employer retains the right to change or assign other duties to this position. Taylor Corporation is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. Taylor Corporation including all partners and affiliates is an Equal Opportunity Employer/Veterans/Disabled. Equal Opportunity Employer minorities/females/veterans/individuals with disabilities/sexual orientation/gender identity

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