Consumer Sales Operations Manager (Installer Network), Starlink

SpaceX • Hawthorne, CA • 14h ago

Hawthorne, CA

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SpaceX was founded under the belief that a future where humanity is out exploring the stars is fundamentally more exciting than one where we are not. Today SpaceX is actively developing the technologies to make this possible, with the ultimate goal of enabling human life on Mars.

CONSUMER SALES OPERATIONS MANAGER (INSTALLER NETWORK), STARLINK

Starlink is a revolutionary satellite constellation, delivering low-latency broadband internet around the world-bringing an unprecedented opportunity to significantly impact communities, businesses, and governments worldwide. The Consumer Sales Team is seeking a Consumer Sales Manager who has experience setting up and manag relationships with authorized installers in all regions.

The ideal candidate will have a strong background in working with vendors within the Consumer Electronics, Telecommunications, or Technology sectors and building strategic channel partnerships. This role requires a deep understanding of the retail landscape across major electronics retailers, mass merchants, local agents and potentially specialized regional chains.

Success will require systems thinking, creativity, and excellent communication skills to synthesize information that shapes future products and strategic direction. This is a special opportunity to work at the cutting edge of satellite technologies with a world class team focused on connecting the unconnected!

RESPONSIBILITIES:

Identify, assess, and establish partnerships with strategic authorized installers aligned with business needs

Successfully negotiate and close partnership deals between SpaceX and installation partners

Monitor and assess the service provided by partners and ensure compliance with company standards and customer expectations

Ensure partner readiness for nationwide coverage

Prepare and provide regular reports on customer concerns, weekly take rates, issues, and completed installations.

Identify opportunities for improving installation processes and procedures to enhance efficiency and customer satisfaction.

Provide comprehensive training and resources to partners for effective product installation.

Acting as an extreme owner of installation partners, identifying and successfully communicating readiness levels, requirements, schedules and risks

Collaborate with cross-functional team (engineering, regulatory, business, planning etc.)

BASIC QUALIFICATIONS:

Bachelor's degree in an engineering or business discipline

8+ years of experience with omnichannel sales

PREFERRED SKILLS AND EXPERIENCE:

Experience in procurement or sales

Strong communication and negotiation skills

Demonstrated success in driving partners to achieve growth

Experience developing vendors or building sales channels in international markets with proven track record of successfully launching and scaling new products

Independently motivated, with a demonstrated track record of project ownership

Strong interpersonal, presentation, communication and negotiation skills

Demonstrated technical aptitude in a professional setting

MBA or master's degree with a business or engineering focused curriculum

ADDITIONAL REQUIREMENTS:

Must be available to work extended hours and/or weekends as needed to support critical milestones or operations

Must be willing to travel to other SpaceX offices and customer locations as needed up to 50%

COMPENSATION AND BENEFITS:

Pay range:

Consumer Sales Operations Manager: $110,000.00 - $145,000.00/per year

Your actual level and base salary will be determined on a case-by-case basis and may vary based on the following considerations: job-related knowledge and skills, education, and experience.

Base salary is just one part of your total rewards package at SpaceX. You may also be eligible for long-term incentives, in the form of company stock, stock options, or long-term cash awards, as well as potential discretionary bonuses and the ability to purchase additional stock at a discount through an Employee Stock Purchase Plan. You will also receive access to comprehensive medical, vision, and dental coverage, access to a 401(k) retirement plan, short and long-term disability insurance, life insurance, paid parental leave, and various other discounts and perks. You may also accrue 3 weeks of paid vacation and will be eligible for 10 or more paid holidays per year. Employees accrue paid sick leave pursuant to Company policy which satisfies or exceeds the accrual, carryover, and use requirements of the law.

ITAR REQUIREMENTS:

To conform to U.S. Government export regulations, applicant must be a (i) U.S. citizen or national, (ii) U.S. lawful, permanent resident (aka green card holder), (iii) Refugee under 8 U.S.C. § 1157, or (iv) Asylee under 8 U.S.C. § 1158, or be eligible to obtain the required authorizations from the U.S. Department of State. Learn more about the ITARhere (https://www.pmddtc.state.gov/?id=ddtc\kb\article\page&sys\id=24d528fddbfc930044f9ff621f961987) .

SpaceX is an Equal Opportunity Employer; employment with SpaceX is governed on the basis of merit, competence and qualifications and will not be influenced in any manner by race, color, religion, gender, national origin/ethnicity, veteran status, disability status, age, sexual orientation, gender identity, marital status, mental or physical disability or any other legally protected status.

Applicants wishing to view a copy of SpaceX's Affirmative Action Plan for veterans and individuals with disabilities, or applicants requiring reasonable accommodation to the application/interview process should reach out to EEOCompliance@spacex.com.

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