Operations Manager

House of Blues • Columbia, MO • 15h ago

Job Summary:

Frank Productions is looking for a full-time Operations Manager to join our team in Columbia, MO. We are committed to Diversity, Equity, and Inclusion and encourage talent from all backgrounds to apply.

Located in Madison, WI, Frank Productions was established in 1964 and is one of the largest concert promotion companies in the United States. Frank Productions, a joint venture partner with Live Nation, offers full-service concert promotion involved in every facet of live entertainment events, including talent buying, production, ticketing, marketing, sponsorships, and special events. We produce and promote events in arenas, performing arts centers, theaters, clubs and other venues across the U.S. We operate offices and venues in Madison, WI, Nashville, TN, Columbia, MO, and Charleston, SC.

WHAT THIS PERSON WILL DO

Responsible for the overall management, communication, and connectivity of venue operations and staff for assigned venues

Develop and implement procedures to improve both operations and financial performance

Implement security procedures and equipment that ensure guests, employees, artists, and venue safety while meeting department objectives and budgets

Responsible for the effective guarding, patrolling, and monitoring of venue premises to prevent theft, violence, and other risks

Manage the expenditure of venue resources according to company policies and procedures

Day of show management of concerts/private events, with an emphasis on customer (artist/client) service, adherence to time schedules, and show settlement

Maintain and oversee operations for effective ingress and egress of the venues

Coordinate, schedule, and lead front of house, box office, and security staff

Ensure venue cleaning schedules are followed and the venue is presentable

Serve as a point of contact with shared services for venue needs

Assist and coordinate concert and special event set up and ops plans as needed

Coordinate sponsorship activations as needed

Liaise with appropriate investigative and public safety agencies on matters related to operations, planning, and prevention

Upkeep and maintenance of surveillance systems

Supervise box office staff, including, but not limited to scheduling and maintaining a working knowledge of the ticketing system to troubleshoot issues as needed

Responsible for upkeep and oversight of show reports for assigned venues

Maintain a working climate that attracts, retains, and motivates quality personnel

Ensure the organization's mission, values, commitments, goals and culture are upheld and practiced

All other duties as assigned

WHAT THIS PERSON WILL BRING

Applicable experience with Production, project management, customer relations, and similar skills

Must have a vehicle, valid driver's license, and proof of insurance

Must be 25 years of age or older for rental vehicles

Ability to direct a team with leadership qualities that exemplify respect, integrity, teamwork and quality

Willingness to work unconventional hours as job duties demand

Ability to handle difficult situations in a professional manner

Ability to quickly adapt and adjust projects to new expectations and direction

Ability to work independently and solve problems using sound decision-making skills

Ability to lead and coordinate projects

Willingness to travel, as job duties demand

Ability to communicate effectively in a team environment that includes in-person collaboration, group e-mails, and instant messaging

Professional and friendly demeanor

Strong verbal and written communication skills

Excellent organizational skills and attention to detail

Committed to learning, and fostering an environment of diversity, equity, and inclusion

Ability to learn and work within systems such as MS Office, project management tools, and other company software

PHYSICAL REQUIREMENTS AND WORKING ENVIRONMENT

Performs duties while standing and walking, including ascending and descending stairs

Lifts up to 75 pounds

Crouches, kneels, twists, bends, and reaches frequently

Occasionally works at heights above ground level

Utilizes hands and fingers to operate computers and office equipment

Regularly exposed to large crowds and high volumes of noise

Occasionally works in outdoor conditions

This position is expected to work forty (40) hours per week or more. This position is an at-will position, meaning that either party may terminate the employment relationship at any time without notice or cause.

The benefits package includes paid time off (PTO), parental leave, Life Insurance, and Employee Assistance Program (EAP) and the eligibility to participate in the following programs: Health Insurance, Dental Insurance, Vision Insurance, Flexible Spending Accounts (FSA, Dependent Care), and our 401(k) program.

Frank Productions is an equal opportunity and affirmative action employer and believes in equal opportunity for all employees and applicants. Accordingly, all employment decisions are based on the principles of equal opportunity. These decisions include recruitment, selection, promotion, transfer, discipline, compensation, benefits, training and other personnel actions involving persons in all job titles and we take affirmative action to ensure that they shall occur without regard to race, color, religion, sex, age, national origin, disability, genetic information, less than honorable discharge, military status, sexual orientation, gender identity, physical appearance, creed, ancestry, income level or source of income, marital status, student status, arrest and conviction records, use of honesty testing, pregnancy, childbirth, pregnancy-related conditions, the use or nonuse of lawful products off the employers' premises during non-work hours, declining to attend meetings or participate in communications about religious or political matters or any other characteristic protected by law.

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