Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.
Senior Manager, Network Operations Center (NOC)
Expected hours are flexible between 6am-4pm Mountain time
About the Role:
Conduent is seeking an experienced and dynamic Network Operations Center (NOC) Leader to oversee the global 24/7 operations of our NOC team. This role is critical to ensure the performance, availability, and security of our IT infrastructure. The ideal candidate brings a strong technical foundation, proven leadership capabilities, and a results-driven mindset to lead incident response, proactive system monitoring, and continuous service improvement.
Responsibilities:
Lead, mentor, and manage a global NOC team, including managers, engineers, analysts, and support personnel.
Ensure 24/7 operational coverage and high availability of network systems, devices, firewalls, circuits, and other infrastructure components.
Develop and enforce NOC procedures, escalation protocols, and shift schedules to support seamless operations.
Oversee real-time system monitoring, responding to alerts, outages, and performance issues with urgency and accuracy.
Collaborate with internal IT teams and third-party vendors to resolve incidents and manage change activities.
Maintain detailed documentation of network infrastructure, operational processes, and incident records.
Produce and analyze key performance indicators (KPIs), performance metrics, and incident trends to drive continuous improvements.
Lead initiatives to enhance automation, monitoring capabilities, and staff training programs.
Ensure adherence to ITIL best practices for incident, change, and problem management.
Basic Qualifications for Consideration
Required:
Bachelor's degree in Computer Science, Information Systems, or a related field - or equivalent experience.
5+ years in network or infrastructure operations, including at least 2 years in a leadership or supervisory role.
Strong understanding of core networking technologies (TCP/IP, DNS, routing, switching, firewalls).
Hands-on experience with monitoring and alerting tools such as SolarWinds, AppDynamics, Splunk, or similar platforms.
Familiarity with incident response and change management frameworks.
Excellent leadership, communication, and decision-making skills.
Ability to thrive in high-pressure environments and juggle multiple priorities effectively.
Preferred:
ITIL certification and/or networking certifications (e.g., CCNA, CCNP).
Experience working in cloud or hybrid-cloud environments (e.g., Azure, AWS, Oracle Cloud).
Knowledge of scripting or automation tools (e.g., Python, PowerShell, Ansible).
Flexible Working:
At Conduent, we want you to be yourself. We recognize that everyone is different and that how people want to work and deliver at their best is different for everyone too.
In this role, you can expect the following working conditions:
Onsite Work: Work in our local office, receiving personal coaching and leadership so that you can provide the best support for our clients and help you grow in your career.
This role supports a 24/7 operation and may require occasional evening or weekend availability in response to critical incidents or operational needs.
Working For You
Perks and rewards designed for you:
Career Growth Opportunities: We help you thrive, so together, we can grow. We provide opportunities to advance your career with a vast portfolio of businesses and a global footprint.
Great Work Environment: We are proud of our award-winning culture and the recognition we've received for our diversity efforts.
Join Us
At Conduent, we are one team, one mission. We understand that our success is directly related to the success of our associates. We strive to create a culture where you can:
Bring your authentic self to work
Grow and thrive, both personally and professionally
Make a difference with our clients, in our communities, and with the millions of people we support
When you join Conduent, you are engaged in creating the future - both our company's and your own. With more than 60,000 associates across 24 countries, we will provide you the opportunity to grow with a team of people who will challenge and inspire you to be the best!
Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The estimated salary range for this role is $92,901 - $120,065
Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.
People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form (https://downloads.conduent.com/content/usa/en/file/conduent-applicant-adaaa-referral-form.pdf) . Complete the form and then email it as an attachment to FTADAAA@conduent.com . You may also click here to access Conduent's ADAAA Accommodation Policy (http://downloads.conduent.com/content/usa/en/document/cdt\adaaa\accommodation_pol.pdf) .
At Conduent we value the health and safety of our associates, their families and our community. For US applicants while we DO NOT require vaccination for most of our jobs, we DO require that you provide us with your vaccination status, where legally permissible. Providing this information is a requirement of your employment at Conduent.
