Pharmacy Customer Service Associate

Walgreens • Federal Way, WA • 2h ago

Job Description:

Models and delivers a distinctive and delightful customer experience.

Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service.

In accordance with state and federal regulations, assists the pharmacist, under direct supervision, in the practice of pharmacy. Responsible for using pharmacy systems to obtain patient and drug information and process prescriptions.

Customer Experience

Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience.

Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.).

Operations

Provides customers with courteous, friendly, fast, and efficient service.

Recommends items for sale to customer and recommends trade-up and/or companion items.

Registers customer purchases on assigned cash register, collects cash and distributes change as requested; processes voids, returns, rain checks, refunds, and exchanges as needed. Takes customer to OTC aisle when possible to assist in locating products.

Keeps counters and shelves clean and well merchandised, takes inventory, and maintains records. Checks in and prices merchandise as required or as directed by store manager or communicated by the shift leader.

Performs duties as assigned by Pharmacy Manager, Staff Pharmacist and Store Manager including utilizing pharmacy systems to enter patient and drug information, ensuring information is entered correctly, filling prescriptions by retrieving, counting and pouring pharmaceutical drugs, verifying medicine is correct, and checking for possible interactions. Assists pharmacists in scheduling and maintaining work flow.

Reports, immediately, prescription errors to pharmacist on duty and adheres to Company policies and procedures in relation to pharmacy errors and the Quality Improvement Program. Reviews and complies with the Walgreen Co. Pharmacy Code of Conduct.

Strictly adheres to the Walgreen Co. policy regarding Good Faith Dispensing during all applicable prescription dispensing activities.

Handles telephone calls that do not require personal attention of the pharmacist, including those to physicians.

Processes (corrects and resubmits) manual claims for third party program prescription services in a timely and efficient manner, and performs other clerical duties, as assigned by the Pharmacy Manager.

Assists and supports Pharmacy Department on inventory management activities, such as, ordering, unpacking, checking and storing shipment of pharmaceuticals. Maintains knowledge of Company asset protection techniques, and files claims for warehouse overages (merchandise received, but not billed), shortages (merchandise billed, but not received), order errors or damaged goods involving Rx drugs.

Ensures compliance with state and local laws regarding regulated products (e.g., alcoholic beverages and tobacco products).

Constructs and maintains displays, including promotional, seasonal, super structures, and sale merchandise. Completes resets and revisions as directed.

Assists with separation of food items (e.g., raw foods from pre-cooked) and product placement as specified by policies/procedures (e.g., raw and frozen meats on bottom shelves). For consumable items, assists in stock rotation, using the first in, first out method and restock outs.

Has working knowledge of store systems and store equipment.

Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products.

Assumes web pick-up responsibilities (monitors orders in Picture Care Plus, fills orders (pick items), delivers orders to customers as they arrive at store).

Assists with exterior and interior maintenance by ensuring clean, neat, orderly store condition and appearance.

Complies with all company policies and procedures; maintains respectful relationships with coworkers.

Completes special assignments and other tasks as assigned.

Training & Personal Development

Earns and maintains PTCB certification through the designated PTCB training program and/or state required certification/registration.

Attends training and completes PPLs requested by Manager or assigned by corporate and acquires continuing education credits. Maintains knowledge and skill in healthcare and pharmacy, including latest news and developments.

Job ID: 1658940BR

Title: Pharmacy Customer Service Associate

Company Indicator: Walgreens

Employment Type: Part-time

Job Function: Retail

Full Store Address: 28817 MILITARY RD S,FEDERAL WAY,WA,98003

Full District Office Address: 28817 MILITARY RD S,FEDERAL WAY,WA,98003-07912-06901-S

External Basic Qualifications:

Must be fluent in reading, writing, and speaking English. (Except in Puerto Rico)

Requires willingness to work flexible schedule, including evenings and weekend hours.

Preferred Qualifications:

Prefer six months of experience in a retail environment.

Prefer to have prior work experience with Walgreens.

Prefer good math skills so they can fill prescriptions accurately, including counting, measuring and weighing medications.

Prefer good computer skills.

Prefer the knowledge of store inventory control.

Prefer PTCB certification.

We will consider employment of qualified applicants with arrest and conviction records.

An Equal Opportunity Employer, including disability/veterans.

The actual compensation that you will be offered will depend on a variety of factors including geography, skills and abilities, education, experience and other relevant factors. This role will remain open until filled. To review benefits, please click here jobs.walgreens.com/benefits . If you are applying on a job board or unable to click on the link, please copy and paste this URL into your browser jobs.walgreens.com/benefits

Shift:

Store: 06901-FEDERAL WAY WA

Similar Jobs

RN Medical

Virginia Mason Franciscan Health • Burien, WA • 9h ago

Hospital & Medical

Responsibilities Job Responsibilities As a Registered Nurse, you will be responsible for delivering the highest quality patient care according to the specific orders of each patient's individual physician. This will invo...

9h ago

Go to Apply

RN Medical

Virginia Mason Franciscan Health • Burien, WA • 9h ago

Hospital & Medical

9h ago

Go to Apply

Registered Nurse

LHC Group Inc. • South Hill, WA • 1d ago

Hospital & Medical

Summary We are hiring for a Registered Nurse. $90000 - $110000 / year At Assured Home Health, a part of LHC Group, we embrace a culture of caring, belonging, and trust and enjoy the meaningful connections that come from...

1d ago

Go to Apply

Staff Nurse

Kaiser Permanente • Tacoma, WA • 1d ago

Hospital & Medical

Job Summary: Provide nursing care to a defined group of patients, adhering to Kaiser Foundation Health Plan of Washington ambulatory Nursing Care Standards, the Nursing Code of Ethics and Kaiser Foundation Health Plan of...

1d ago

Go to Apply

Medical Assistant

Virginia Mason Franciscan Health • University Place, WA • 1d ago

Hospital & Medical

Responsibilities Sign on Bonus for qualifying new external Certified Medical Assistants available! Franciscan Medical Group, as part of Virginia Mason Franciscan Health, is currently seeking a full-time Clinic Medical As...

1d ago

Go to Apply

Medical Assistant

Virginia Mason Franciscan Health • Lakewood, WA • 1d ago

Hospital & Medical

1d ago

Go to Apply

Medical Assistant

Virginia Mason Franciscan Health • University Place, WA • 1d ago

Hospital & Medical

1d ago

Go to Apply

Physical Therapy Aide

ATI Physical Therapy • Covington, WA • 1d ago

Hospital & Medical

Overview Join a collaborative team dedicated to delivering exceptional patient care as a Physical Therapy Aide , while gaining valuable healthcare skills that can launch your career. Work alongside leading experts in Phy...

1d ago

Go to Apply

Specialist Patient Financial - MUST live in Washington or relocate

Kaiser Permanente • Renton, WA • 2d ago

Hospital & Medical

Job Summary: Applies in depth knowledge of industry standard billing rules to correct errors and resolve problems related to preparing and submitting accurate medical bills for services provided in our hospital, ASC, out...

2d ago

Go to Apply

Physical Therapist, Home Health

AccentCare, Inc. • Renton, WA • 2d ago

Hospital & Medical

Overview Find Your Passion and Purpose as a Home Health Physical Therapist Sign-On Bonus: $10K Salary: $131K to $160K Coverage Area: Renton, Kent, Redondo, Edgewood Shift: Full Time Reimagine Your Career in Home Health A...

2d ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.