Customer Service Specialist

TEKsystems • Shoreview, MN • 16h ago

Description

Financial Institution in Shoreview, MN is seeking 2 customer service agents to contact customers.

The right candidate will be making outbound calls to customers and updating account information or requesting information from the customer. 12+ months assignment. Requirements - phone work experience and solid communication skills. Skill overcoming objections. Attendance and responsible. Likes tenure, call center customer service experience.

Corporate Job Description:

Responsible for responding to and/or researching and resolving escalated, high dollar, or high profile inquiries and complaints requiring special handling and that may have been forwarded by the management committee members, agencies, and/or business chain of command.

This may include a review of in-process, closed or cancelled single loan/credit exceptions, applications, claims, files and/or on-line transactions, individually or in aggregate, to determine if processes and documentation are in compliance with internal company requirements, contractual terms/conditions, insurer guidelines, investor requirements and/or government regulations or to perform remediation activities.

Functions evaluated may cover one or more of the following areas: underwriting, regulatory compliance, fraud, fair lending, and servicing.

Performs intake to determine appropriate course of action, conducting investigative steps to fully identify the issues, researching product information, terms, conditions, contracts, etc., creating correspondence as needed, processing complex and/or corrective transactions on-line (including monetary and non-monetary actions).

May communicate with others (including customers, merchants, clients, executives, agencies, regulatory/governmental representatives, bankers) to ensure resolution of matters.

Ensures identified risks and/or problems are clearly documented.

Has similar authorities as first tier supervisors to make override decisions; refers recommendations exceeding authority levels and/or items unable to meet resolution to top level management for review.

Other duties may include: project work related to remediation, performance of ongoing reviews as needed. May generate reports and summarize results. Typically performs team leadership and provides work direction.

Skills

Customer service, Banking, Financial services, Complaint resolution, Customer support, Escalation calls, Account resolution, Mortgage, Data entry, Outlook, Quality check, Quality control, Quality assurance, Finance, Analysis

Top Skills Details

Customer service

Additional Skills & Qualifications

Strong interpersonal skills - this job requires a lot of internal follow ups and collaborations. Team members need to ask each other questions and bounce ideas off of each other.

Strong multi-tasking ability

Strong written and verbal communication

Ability to handle multiple cases at once

Experience Level

Entry Level

Pay and Benefits

The pay range for this position is $18.00 - $20.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a hybrid position in Shoreview,MN.

Application Deadline

This position is anticipated to close on Aug 28, 2025.

h4>About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Similar Jobs

IT Operations Analyst - Management Analyst 2

Minnesota State • White Bear Lake, MN • 12h ago

Management & Administrative

All Job Postings will close at 12:01 a.m. CT on the specified Closing Date (if designated). Working Title: IT Operations Analyst - Management Analyst 2 Institution: Century College Classification Title: Management Analys...

12h ago

Go to Apply

Technical Marketing Manager

Lumen • Saint Paul, MN • 13h ago

Management & Administrative

About Lumen Lumen connects the world. We are igniting business growth by connecting people, data and applications - quickly, securely, and effortlessly. Together, we are building a culture and company from the people up...

13h ago

Go to Apply

National Account Manager

Indeed • Saint Paul, MN • 13h ago

Management & Administrative

Our Mission As the world's number 1 job site*, our mission is to help people get jobs. We strive to cultivate an inclusive and accessible workplace where all people feel comfortable being themselves. We're looking to gro...

13h ago

Go to Apply

Account Manager II

Amcor Healthcare Packaging • Minneapolis, MN • 13h ago

Management & Administrative

Accelerate the possible by joining a winning Amcor team that's transforming the packaging industry and improving lives around the world. At Amcor, we unpack possibility through our innovative and responsible packaging to...

13h ago

Go to Apply

Security Officer - Entry Level

Allied Universal • Saint Paul, MN • 14h ago

Management & Administrative

Allied Universal®, North America's leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you wil...

14h ago

Go to Apply

Security Officer - Entry Level

Allied Universal • Golden Valley, MN • 14h ago

Management & Administrative

14h ago

Go to Apply

Manager of Project Management - State Prog Admin Manager Sr

State of Minnesota • Vadnais Heights, MN • 14h ago

Management & Administrative

Working Title: Manager of Project Management Job Class: State Program Administrator, Manager Senior Agency: Direct Care and Treatment Job ID : 87488 Location : Vadnais Heights Telework Eligible : Yes Full/Part Time : Ful...

14h ago

Go to Apply

Security Officer - Entry Level

Allied Universal • Minneapolis, MN • 15h ago

Management & Administrative

15h ago

Go to Apply

Customer Supply Chain Support

Fastenal Company Inc • Oakdale, MN • 15h ago

Management & Administrative

Job Description Customer Supply Chain Support 615 Hale Ave N, Oakdale, MN 55128 MN086 Single Customer Store Part-time Shift(s): MON TUE WED THU FRI 7:00am - 5:00pm Up to 28 hours/week OVERVIEW: Working as Part-time Custo...

15h ago

Go to Apply

DWI Coordinator / Office & Admin Specialist Sr

State of Minnesota • Golden Valley, MN • 15h ago

Management & Administrative

Working Title: DWI Coordinator / Office & Admin Specialist Sr Job Class: Office and Administrative Specialist, Senior Agency: Public Safety Dept Job ID : 87655 Location : Golden Valley Telework Eligible : No Full/Par...

15h ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.