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The Market Executive of Operations (MEO) will be responsible for monitoring branch operations specific to market assigned, to ensure financial, clinical operations and quality, service and sales initiatives are adhering to government regulations, along with corporate policies and guidelines. Develops strategies and overall branch business plans, annual planning, and budgets for assigned market monitoring expenditures. Generates specific market quality assessment reports along with monitoring, reviewing, and managing patient satisfaction data. MEO will work closely with AVPO along with various cross functional teams at both the region and corporate level to ensure success of overall of assigned markets.
Reports To: Associate VP, Area Home Health Branch Administration
FLSA: Exempt
Work Schedule : Full-time/40 Hours
Position Type : Hybrid (Remote & Field-based Travel)
Assigned Markets: Washington and Oregon
The Market Executive of Operations (MEO ) will be responsible for monitoring branch operations specific to market assigned, to ensure financial, clinical operations and quality, service and sales initiatives are adhering to government regulations, along with corporate policies and guidelines. Develops strategies and overall branch business plans, annual planning, and budgets for assigned market monitoring expenditures. Generates specific market quality assessment reports along with monitoring, reviewing, and managing patient satisfaction data. MEO will work closely with AVPO along with various cross functional teams at both the region and corporate level to ensure success of overall of assigned markets.
Essential Functions: Those functions that the individual who holds the position must be able to perform unaided or with the assistance of reasonable accommodation.
Assigned to a specific market within the area, manages Branch Directors within the assigned market, including people leadership management.
Develops strategic plans, including growth strategies, budget adherence, and annual planning, achieving financial goals.
Reviews and analyzes assigned market conditions, competitors, and business volume.
Coordinates with Business Service Center for accounts receivable activities related to branch billing, payroll, credit, and data entry activities.
Partners with sales counterpart to ensure continued branch growth by expanding new and existing client base.
Partners with Clinical counterpart to ensure clinical operations and quality metrics meet or exceed KPIs. Supports and ensures execution of performance improvement plans, as necessary.
May partner with Intake team, overseeing the process for referrals and pre-authorization/eligibility for the assigned area.
May oversee backfill for Branch Director and fill-in when Branch Director role may be open.
Use your skills to make an impact
Knowledge/Skills/Abilities/Expectations:
Strong people skills with ability to collaborate with cross functional teams.
Strong executive presence, leadership, and managerial skills.
Good organization and communication skills; a high level of emotional and engagement intelligence.
Drives organizational culture within assigned area and drives people development efforts.
Ability to coach, mentor and engage with Branch Directors and Weekend Managers.
60- 90 branch in person touchpoints per year.
Travel approximately 50% -75%. The role requires the ability to travel within the assigned market on short notice. The Washington market includes branch locations in Seattle and Vancouver. The Oregon market includes a branch location in Portland.
Candidates residing in Washington or Oregon are strongly preferred. However, qualified candidates from other U.S. locations may be considered, provided they are willing and able to relocate to Seattle, Washington within 90-days from time of hire.
Education:
A minimum of a bachelor's degree in nursing, healthcare administration, business, or a closely related field is required. Candidates who hold advanced degrees, such as a Doctor of Physical Therapy (DPT) or Doctor of Occupational Therapy (OTD), are also welcome to apply.
License/Certifications:
Holding an active RN, PT, or OT license in good standing, with current licensure in the states of Washington and Oregon, are strongly preferred for this position.
Experience:
Home health experience is required.
Previous experience in home-based care functioning in a branch leadership (Branch Director/Administrator) or Clinical Manager role strongly preferred.
Management and people leadership experience is required.
Multi-site management and operations experience is required.
OASIS experience is required. OASIS certification (HCS-O, COQS, and/or COS-C) is preferred.
Homecare Homebase (HCHB) experience is preferred.
Experience with CMS/Medicare regulations and accreditation standards is required.
Knowledge of CMS PDGM billing requirements is required.
Current or recent experience managing a minimum of 10M in healthcare revenue is required.
Good organizational, interpersonal and communication skills.
Strong engagement, emotional intelligence, and executive presence.
Strong financial and business acumen with proven ability to create practical solutions to address business challenges.
Experience with TPE (Targeted Probe and Educate) programs, auditing, and patient satisfaction survey experience is highly desired.
Additional Information:
Work Environment: Hybrid (Remote & Field-based Travel)
Travel Expectations: Will travel 50-75% of time between the states of Washington and Oregon.
Normal Hours of Operation: M-F / 8a-5p (ET)
Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.
Scheduled Weekly Hours
40
Pay Range
The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.
$115,000 - $155,500 per year
This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.
Description of Benefits
Humana, Inc. and its affiliated subsidiaries (collectively, "Humana") offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.
About us
About CenterWell Home Health: CenterWell Home Health specializes in personalized, comprehensive home care for patients managing a chronic condition or recovering from injury, illness, surgery or hospitalization. Our care teams include nurses, physical therapists, occupational therapists, speech-language pathologists, home health aides, and medical social workers - all working together to help patients rehabilitate, recover and regain their independence so they can live healthier and happier lives.
About CenterWell, a Humana company: CenterWell creates experiences that put patients at the center. As the nation's largest provider of senior-focused primary care, one of the largest providers of home health services, and fourth largest pharmacy benefit manager, CenterWell is focused on whole-person health by addressing the physical, emotional and social wellness of our patients. As part of Humana Inc. (NYSE: HUM), CenterWell offers stability, industry-leading benefits, and opportunities to grow yourself and your career. We proudly employ more than 30,000 clinicians who are committed to putting health first - for our teammates, patients, communities and company. By providing flexible scheduling options, clinical certifications, leadership development programs and career coaching, we allow employees to invest in their personal and professional well-being, all from day one.
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Equal Opportunity Employer
It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.
Centerwell, a wholly owned subsidiary of Humana, complies with all applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, sex, sexual orientation, gender identity or religion. We also provide free language interpreter services. See our full accessibility rights information and language options https://www.partnersinprimarycare.com/accessibility-resources
