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Workers Compensation Program Manager

Elior North America • Houston, TX • 5h ago

Job Reference Number: 33079

Employment Type: Full-Time, Onsite

Segment: Elior Corporate

Brand: Elior North America Corporate

State: Texas (US-TX)

LI-RK1

The Role at a Glance:

Join Elior North America and play a key role in ensuring the safety and well-being of our team members. As part of our Risk Management team, you'll support a company that serves millions of meals daily across schools, healthcare facilities, senior living communities, and more.

We're looking for a proactive and solutions-focused Workers' Compensation Program Manager to help us effectively manage, investigate, and resolve claims. In this role, you'll develop strategies and action plans that reduce costs, improve processes, and minimize risk. You'll identify potential exposures, quantify their impact, and implement policies and procedures that strengthen our program.

You'll report to the Risk Manager and collaborate closely with Safety, Legal, Segment teams, Human Resources, insurance brokers, and Third Party Administrators (TPAs) in a highly cooperative environment.

What you'll be doing:

Manage the end-to-end workers' compensation claims process in partnership with the Third-Party Administrator (TPA), ensuring timely claim reporting, thorough information gathering from Segment and Unit teams, and effective incident investigations.

Maintain consistent and proactive communication with Unit Management, Segment Leadership, and Human Resources to drive efficient claims management and reinforce workers' comp policies and procedures.

Track, monitor, and update Lost Time workers' compensation claims data to ensure accuracy and compliance.

Support the Return-to-Work program , facilitating employee reintegration and meeting all internal reporting requirements.

Evaluate the adequacy of reserves and approve settlements that resolve claims in a cost-effective, timely manner.

Oversee and coordinate litigation, providing guidance to TPAs and attorneys to ensure alignment with Elior North America's expectations and best practices in workers' compensation case management.

Analyze workers' comp claims data to identify trends and partner with the Risk Manager, Safety, Legal, and Corporate Support teams to recommend targeted strategies for risk mitigation and cost reduction.

Administer monopolistic state workers' compensation programs , ensuring compliance with state-specific requirements.

Create and deliver internal reports using claims data from TPA databases or RMIS systems, presented in PowerPoint or Excel for leadership review.

Host internal calls with Leadership and HR to review open workers' comp claims, progress toward resolution, and key action items.

Coordinate and lead workers' compensation and risk management training sessions for managers and HR partners, as needed.

What We're looking for:

5+ years' workers' compensation claims handling experience in a carrier, TPA, or risk management setting.

Bachelor's degree in Risk Management, Finance, Economics, HR, Business Administration, or related field; or equivalent experience.

Strong knowledge of workers' comp insurance coverage, investigation, and claims procedures .

Excellent communication, interpersonal, and investigative skills.

High attention to detail with proven accuracy in claims data management.

Proficient in Microsoft Office (Excel, PowerPoint, Word) and RMIS systems .

Strong time management skills; able to handle multiple claims and priorities effectively.

Work Location

This role is based at our centralized office in Houston, TX:

4920 Westway Park Blvd, Houston, TX 77041

Compensation

Compensation for this role ranges from $85,000 to $100,000, commensurate with experience.

Benefits

We offer a comprehensive benefits package that includes:

Medical, Dental, and Vision Insurance (for full-time employees)

Voluntary UNUM coverage: Accident, Critical Illness, and Hospital Indemnity

Employee Discount Program

Commuter Benefits (Transit and Parking)

Employee Assistance Program (EAP)

401(k) Retirement Plan

Paid Sick Time

Holiday Pay (9 paid holidays)

Paid Time Off

Tuition Reimbursement (for full-time employees)

About Elior North America:

Elior North America is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. We are committed to diversity and encourage applications from people of all backgrounds and abilities. We take pride in supporting the development of our employees and their skills at all levels and in fostering an environment of growth.

At Elior North America, we are committed to offering growth and advancement opportunities for all of our employees. The valuable skills and experience you've gained with Elior will propel you further in your career, whether with our corporate office or one of our brand segments.

Disclaimer: This job description can be revised by management as needed.

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