Account Manager

Robert Half • Cincinnati, OH • 2h ago

Description We are looking for a meticulous and proactive Account Manager to join our team on a long-term contract basis in Cincinnati, Ohio. This role involves managing unemployment claims and providing accurate, timely responses to state workforce agencies and clients. As part of the Services industry, you will interpret laws and regulations, collaborate with stakeholders, and ensure compliance while delivering exceptional account management.

Responsibilities:

Respond promptly to inquiries from state workforce agencies and clients, providing all required separation information within established deadlines.

Interpret state laws and regulations related to unemployment claims using client-provided separation details.

Document and track all claim-related information within established software systems, ensuring correspondence is accurately received by state workforce agencies.

Review, prioritize, and manage claims, questionnaires, determinations, and other unemployment-related data.

Offer guidance on unemployment insurance laws, tax regulations, policies, and procedures to employers, claimants, agencies, and other stakeholders.

Support team members with complex claims, ensuring consistent and accurate handling.

Process unemployment claims by evaluating eligibility, consulting with clients, and filing necessary documentation with state agencies.

Monitor and verify benefit payments and calculations to ensure accuracy.

Perform additional duties as required to achieve departmental goals and maintain operational efficiency. Requirements - Proven experience in account management, preferably in a detail-oriented services environment.

Strong understanding of unemployment insurance laws and regulations.

Proficiency in using software systems to manage and document claims.

Exceptional organizational skills with the ability to prioritize tasks effectively.

Excellent communication skills, both written and verbal, to engage with clients and agencies.

Ability to build and maintain strong relationships with clients and stakeholders.

Analytical skills to interpret complex information and resolve claims accurately.

Experience in B2B sales, inside sales, or handling inbound inquiries is a plus. TalentMatch®

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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Customer Service Representative

Robert Half • Cincinnati, OH • 23h ago

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