Advanced Practice Practitioner Access Provider
Gloucester, MA (http://maps.google.com/maps?q=302+Washington+Street+Gloucester+MA+USA+01930)
Description
Primary Purpose of Position:
North Shore Community Health (NSCH) is an industry leader in exceptional community healthcare delivery. We have an opening for an Advanced Practitioner Access Provider. Under the supervision of the Clinical Manager of Patient Access and in collaboration with the Chief Medical Officer, they will provide continuing and comprehensive health care for the individual and family across all ages and genders.
The APP will provide direct clinical service to patients, offer support and coverage to our wonderful staff of PCPs, and be involved in quality improvement activities, all with a focus on flexibility to help address health center needs. As a team member at our health center, you will work with staff who are racially, ethnically, and culturally diverse, so being culturally competent is required.
The Organization
North Shore Community Health (NSCH) is a highly accomplished community health organization that prides itself on its compassionate approach to serving the surrounding communities with comprehensive and culturally sensitive care. With a strong commitment to excellence, NSCH provides:
Comprehensive primary care.
Dental services.
Behavioral health care.
Care management.
Pharmacy services.
Substance abuse disorder treatment.
Nurse care management.
Insurance enrollment assistance.
NSCH operates service sites at Gloucester, Peabody, and Salem Family Health Centers, ensuring convenient access to care. Additionally, NSCH extends its reach through school-based health centers within the Salem and Peabody School Districts. NSCH collaborates with Bentley Academy, Collins Middle School, Horace Mann School, Bates Elementary School, and the Peabody Learning Academy for behavioral health services.
As a community-based safety net healthcare provider, NSCH actively encourages diversity and welcomes staff members who reflect the rich tapestry of our communities. We highly value the contributions of our team members and offer a wide range of perks and comprehensive benefits. These include health and wellness benefits, tuition reimbursement, loan forgiveness opportunities, and other appealing benefits.
We believe in supporting our employees from day one, and all eligible staff members can take advantage of these benefits right from the start of their employment at NSCH. We aim to foster a supportive and rewarding environment that empowers our team members to provide exceptional care to our communities.
Mission
North Shore Community Health's mission is to build healthy communities by providing exceptional care to all.
Vision
Healthy People | Vibrant Communities
Values
Accountability
We take our responsibility to ourselves, each other, and the NSCH Community very seriously. We understand our individual roles, and positions of power with respect to how others perceive our roles and actions. We hold ourselves accountable when we make mistakes-acknowledging the error, owning it, taking corrective actions, and moving forward. We follow through on what we commit or resolve to do.
Integrity
Integrity is the foundation of healthy relationships. We are committed to the highest ethical standards: honesty, fairness, respectfulness, and trustworthiness. We are honorable and respectful in dealings with others, and we strive to deal honestly, fairly, and in a respectful, ethical, and trustworthy manner when in agreement or disagreement.
Empathy
Empathy is a deep appreciation for another's situation and point of view, which is the basis for the golden rule and our intrinsic sense of justice. We strive to bring empathy into our interactions with each other and with our patients.
Courage
We see courage as the strength of character to stand up for our convictions and belief system. To have courage is to have the fortitude to take risks and to extend one's behaviors, actions, and thoughts beyond one's comfort zone. We appreciate that courage is often required to compromise. Courage is a state of mind to face adverse, difficult, and challenging situations with confidence and positive energy.
Respect
NSCH holds its patients in the highest regard. We provide care that is respectful of and responsive to individual patient needs and values. We take the time to listen to concerns, understand what is important, and provide appropriate solutions and care. We do this through coordination and integration of care, collaboration, and teamwork.
Commitment
NSCH is committed to the health and well-being of its community, patients, and staff. We demonstrate this commitment by constantly striving to align our actions with our mission, vision, and values.
EEO Statement:
We, North Shore Community Health (NSCH), are an equal employment opportunity employer. Our goal is to have a diverse workforce representative of all people, at all job levels, in the organization. We do not and will not make any personnel decisions (like recruiting, hiring, job assignments, and promotions) based on age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity, gender expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law.
Essential Functions:
· This is a full-time clinical position with 32 hours of direct patient care and 8 hours of administrative work. Most clinical time will be onsite at one of our NSCH primary care locations. There will be some hybrid remote work, on average about 8 hours a week.
· This role is created to meet the needs of our patients and the health center. Thus, a certain level of flexibility is required in that those needs are ever evolving.
· A typical day could see patients ranging across the spectrum of family practice from acute concerns to chronic disease management to routine preventative care.
· In this role it is expected that the APP provides direct care to scheduled patients.
· All billable encounters must be closed within 72 hours of the date of the visit.
· The expectation is that the APP will provide care to an equivalent number of patients as expected by our PCPs.
· Obtains history and physical examinations of the patients in an ambulatory setting.
· Utilizes laboratory and other diagnostic services appropriately. Follows up on laboratory and imaging testing and communicates the results to the patients in a timely manner.
· Makes a diagnosis and administers treatment based on evidence-based medicine, always within accepted standards of care.
· Seeks outside advice and consultation as necessary.
· Addresses preventative care measures at every patient encounter when possible.
· Maintains strict adherence to the NSCH Confidentiality policy including HIPPA.
· Works as an integral member of the primary care team, which includes careful attention to customer service, population management, appropriate delegation and participation in the quality initiatives of the health center.
· The hybrid aspect of this job is created to help support our PCPs by providing safe, patient-centered care, based on patient needs. At times, there may be an opportunity for telehealth visits.
· The hybrid job will focus on "Inboxology", allowing asynchronous work, creating billable patient encounters, and addressing patient needs directly from our PCP's inboxes.
o This helps to address patient concerns in a timely manner and is an active effort to decrease overwhelm felt by PCPs across the country.
· This position will allow for collaboration with site leaders, population health team, and operational team.
· Other duties as assigned
Requirements
· Education:
o Master's Degree in Nursing with certification as a NP or graduate of a Certified Physician Assistant program.
o New graduates are welcome to apply, we have an exceptional onboarding process to support our new graduates!
· Licensure: Current or eligible for licensure to practice in Massachusetts.
· Certification: BLS
· Eligible for DEA and Mass DPH Controlled Substances Registration.
· Reliable transportation to travel to work.
· We appreciate applicants who have bi-lingual or bi-cultural experiences
· Ability to work effectively both independently and as part of a team
· Strong communication and interpersonal skills, with commitment to establishing a safe and respectful environment for team members
· High level of commitment to continuous improvement in the quest for comprehensive and quality health care
As a health center, NSCH expects all employees to receive all required vaccinations and health screenings yearly. Moreover, as a condition of employment, all employees are expected to be vaccinated against COVID-19, including providing proof of having received the COVID19 vaccine, unless a religious or medical exception is granted. All prospective employees must be vaccinated before their first day of employment, and proof of vaccination record must be provided with prehire paperwork. To request an accommodation from the vaccine requirement or if you have any questions about this mandate, please get in touch with the Human Resources Department athr@nschi.org (https://talent.paylocity.com/Talent/OfferLetters/Templates/Edit/%5bobject%20Object%5d)
North Shore Community Health is dedicated to building a diverse workforce. Are you excited about this role but feel that your experience does not align perfectly with every requirement in the job description? We encourage you to apply! Your skills may be suited for this or other roles here at North Shore Community Health.
Living on the North Shore
With facilities in Salem, Peabody, and Gloucester, NSCH offers access to New England's Coastal charm just thirty minutes outside Boston. The North Shore is connected to the city via the Rockport Commuter Rail line, which makes stops in Salem and Gloucester. The North Shore has plenty to offer, with a rich history and a thriving cultural scene.
For Information, Please Contact:
Talent Acquisition Department
North Shore Community Health
TalentAcquisition@nschi.org
