Description
About Us:
EMCOR Facilities Services (EFS), an EMCOR core business, services over 1 billion square feet of commercial space across the United States. From corporate campuses to single sites, EFS provides a range of services that support mission-critical areas of financial services, manufacturing, pharmaceutical, transportation, and education sectors.
Job Title: Account Manager
Job Summary:
The Account Manager is responsible for leadership of account personnel, P/L results, customer relationships, and contracts (including changes and renewals) for all assigned customers. The Account Manager is responsible for ensuring maximum operational success, growing the account, driving client service levels, revenue and profit.
Essential Duties and Responsibilities:
Build favorable client relationships and ensure retention and growth of the clients' business. Manage the operations and performance of the assigned clients. Ensure all Key Performance Indicators (KPI's) and performance objectives are completed to satisfaction. Troubleshoot client issues and initiate action to ensure client satisfaction. Conduct governance and Quarterly Business Reviews (QBR) meetings.
Understand the scope of each service line and ensure that the account team is qualified to deliver quality results. Understand equipment and building components to be able to effectively provide long term direction to the account.
Understand the work that is performed within the Account well enough to be able to effectively relate to customers and associates and to provide input to both groups on facets that are important to them, such as improvement opportunities.
Manage all financials; including, but not limited to profit/loss management. Identify opportunities to expand services, including opportunities for other EMCOR companies
Manage all staff assigned to account. Provide the overall direction, coordination and evaluation of performance of associates at these client sites. Foster a positive work environment with associates. Interview hire and train new employees. Insure processes are in place to effectively hire Mechanics, Technicians, Service People, etc. Manage the review process and engage in associate development. For customer, develop and maintain a positive relationship that supports open dialogue
Ensure processes are in place and the culture exists for the account teams to effectively interact with the corporate support functions as appropriate. These groups include Finance, Safety, HR, Transition, and Procurement.
Ensure commitment to environmental health and safety within the account by adhering to safety practices, investigating concerns and making recommendations.
Ensure compliance within all accounts to all fiduciary aspects of accounts including proper purchasing, billing, and travel procedures. These will include processes used to purchase material and services for the company and the customer. Critical to that is ensuring the organization understands proper use of these processes to insure customers are not over/under billed or company funds are misused.
Qualifications:
Education
Bachelors' Degree or equivalent combination of education and experience.
Business Experience
Minimum of 10 years of experience in operations and facilities management.
Licenses/Certifications
BOMA, IFMA, LEED Certifications are a plus.
Language Skills
Ability to read and comprehend instructions including, but not limited to, safety policies and procedure manuals. Ability to write routine reports and correspondence. Ability to effectively present information in individual and small group situations.
Technical Qualifications & Skills
Requires use of MS Teams, PowerPoint, Word and Excel. Experience with Enterprise Software and CMMS required. Experience in building operations and knowledge of building equipment.
Management SKILLS
· Develop and sustain an organizational culture that matches the culture of EMCOR Facility Services.
· Engage associates to complete tasks efficiently and with a positive attitude
· Ability to coach associates especially Supervisors and Managers in a constructive manner and one that enhances the desired culture.
· Ability to lead managers in completing company processes including performance review, hiring, performance improvement and sustaining culture.
PROFESSIONAL SKILLS
· Exhibit business acumen and the ability to analyze business issues.
· Provide solutions that address and align to broader business requirements and strategic initiatives.
· Collaborate across business functions within Viox and with the customer to leverage expertise.
· Define priorities that result in greatest organizational impact and complete successful execution.
SAFETY FOCUS
· Model safe work habits to your work team.
· Ensure safety training meetings are held with your work teams and share Good Work Practices (GWPs) and other safety tools.
· Attend safety training and ensure your team has completed all safety training.
· Embrace a culture focused on creating and operating in a safe work environment.
· Follow all workplace and trade safety laws, regulations, standards, practices and policies at all times
· Wear personal protective equipment when applicable.
· Evaluate the personal protective equipment and tools/equipment used by your team and ensure they meet standards; replace as needed.
· Report all safety issues, concerns and violations; discipline associates who violate safety guidelines.
ETHICAL CONDUCT
· Follow policies and procedures as outlined by law, company and customer.
· Treat co-workers, supervisor and customer with mutual trust and respect.
· Always follow the anti-harassment policy.
COMMUNICATION SKILLS
· Communicate with company executives, both inside and outside the company.
· Communicate effectively with multiple levels including supervisor, associates, support groups and direct reports.
RESULTS DRIVEN
· Accurately complete multiple tasks in timely and consistent manner.
· Ability to deliver results critical to company success while also delivering results to the customer that maintain the long-term business.
· Follow a disciplined approach to complete daily activities.
INITIATIVE
· Strong organizational and analytical skills.
· Willing to go "above and beyond" to satisfy the customer.
· Work with minimal supervision.
· Able to handle multiple, competing priorities at the same time.
INTERPERSONAL SKILLS
· Work cooperatively within a team.
· Display strong customer service orientation.
· Build positive relationships with co-workers, supervisor and customer.
PERSONAL RESPONSIBILITY
· Be available to insure organization keeps moving forward toward its Goals. Flexible and able to adapt to changing business needs.
· Manage personal time so that competing requirements are met, and travel requirements are met.
Notice to prospective employees: There have been fraudulent postings and emails regarding job openings. EMCOR Group and its companies list open positions here (https://recruiting.ultipro.com/EMC1002EMCGI/JobBoard/cc563430-39f7-4c82-bdfe-62f295bd857a/?q=&o=postedDateDesc&w=&wc=&we=&wpst=) . Please check our available positions to confirm that a post or email is genuine.
EMCOR Group and its companies do not reach out to individuals to help with marketing or other similar services. If an individual is contacted for services outside of EMCOR's normal application process - it is probably fraudulent.
As a leading provider of mechanical and electrical construction, facilities services, and energy infrastructure, we offer employees a competitive salary and benefits package and we are always looking for individuals with the talent and skills required to contribute to our continued growth and success. Equal Opportunity Employer/Veterans/Disabled
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.
