Property Operations/Facilities Coordinator - Hotel Del Coronado

Hilton • Coronado, CA • 9h ago

The iconic Hotel del Coronado?is looking for a Property Operations / Facilities Coordinato rto join the team!

Join one of the last surviving wooden Victorian beach resorts in the world and after a$400M renovation (https://www.costar.com/article/749120602/blackstone-completes-400-million-expansion-at-iconic-san-diego-hotel)and expansion, the resort is more stunning than ever. ? Located on Coronado Island just minutes from Downtown San Diego, this 28-acre property was built in 1888 and has over 750 rooms, cottages and villas with 65,000 square feet of banquet space, and 10 food and beverage outlets. This includes 4 restaurants, 2 bars, a food truck, marketplace, ice cream shop, and in-room dining.

Classification: Full-Time

Shift: AM and PM availability required - must have availability to work weekends, weekdays, and holidays.

Pay Rate: The hourly range for this position is $24 to $28 per hour plus full-time benefits

Want to learn more? Hotel Website (https://hoteldel.com/),Facebook (https://www.facebook.com/DelCoronado/),Instagram (https://www.instagram.com/delcoronado/),Pinterest (https://www.pinterest.com/delcoronado/)

What I will be doing?

The HotSOS Coordinator plays a critical role in ensuring timely, effective, and guest-focused service delivery by managing and monitoring the hotel's HotSOS (Hotel Service Optimization System). This position is responsible for tracking service tickets, assigning tasks to the appropriate departments, following up on completion, and closing out service requests. The Coordinator acts as a liaison between departments to ensure seamless communication and task execution, contributing to operational efficiency and guest satisfaction.

Monitor the HotSOS dashboard for incoming service tickets in real time.

·Assign and dispatch tickets to the appropriate departments or team members based on priority and @type of request.

·Ensure timely follow-up on open tickets and escalate delays or unresolved issues to the appropriate manager.

·Close out completed tickets and ensure proper documentation and notes are entered.

·Communicate and coordinate tasks with Housekeeping, Engineering, Front Office, and other departments to ensure prompt resolution.

·Analyze recurring issues and trends to support process improvement initiatives.

·Provide regular reports on ticket volume, response times, and resolution status to management.

·Assist with training staff on proper use of the HotSOS system, if needed.

·Serve as the system "super user" and liaise with the vendor or IT team for troubleshooting and updates.

·Maintain a professional and responsive approach to internal and guest-related service requests.

Other duties as assigned.

What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

Hospitality - We're passionate about delivering exceptional guest experiences.

Integrity - We do the right thing, all the time.

Leadership - We're leaders in our industry and in our communities.

Teamwork - We're team players in everything we do.

Ownership - We're the owners of our actions and decisions.

Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

Quality

Productivity

Dependability

Customer Focus

Adaptability

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across itsglobal brands. Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

The Benefits - Hilton is proud to have an award-winning workplace culture ranking#2 World's Best Workplace by Great Place To Work & FortuneWe support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits.Hilton offers its eligible team members a comprehensive benefits package including:

Access to your pay when you need it through DailyPay

Health insurance

Career growth and development

Team Member Resource Groups

Recognition and rewards programs

Go Hilton travel discount program

Best-in-Class Paid Time Off (PTO)

Supportive parental leave

Employee stock purchase program (ESPP) - purchase Hilton shares at 15% discount

Debt-free education (https://newsroom.hilton.com/corporate/news/hilton-announces-new-education-benefit-through-partnership-with-guild-education): Access to a wide variety of educational credentials (ex. college degrees, high school completion, English-language learning, digital literacy, professional certificates and more)

Job: Engineering, Maintenance and Facilities

Title: Property Operations/Facilities Coordinator - Hotel Del Coronado

Location: null

Requisition ID: HOT0BTQ4

EOE/AA/Disabled/Veterans

Hilton

Go to Apply

Share this job

Similar Jobs

Assistant Security Account Manager

Allied Universal • San Diego, CA • 8h ago

Retail & Hospitality

Allied Universal®, North America's leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you wil...

8h ago

Go to Apply

Restaurant Crewmember - Evening & Late Night Shift

Raising Cane's • Imperial Beach, CA • 18h ago

Retail & Hospitality

Starting hiring pay: 20 Restaurant Crewmembers at Raising Cane's will wear many hats (including a Raising Cane's hat) while working hard and having fun as a critical part of the Restaurant team. We are hiring immediately...

18h ago

Go to Apply

Hotel Call Center Representative

Sycuan • El Cajon, CA • 1d ago

Retail & Hospitality

The ancestors of the Sycuan Band of the Kumeyaay Nation existed many centuries ago as a community of people...a Tribe living together, farming, hunting and fishing to survive. Much has changed since that time. Today the...

1d ago

Go to Apply

Storeroom/Receiving Clerk (Purchasing) - Hotel del Coronado, A Curio Collection by Hilton

Hilton • Coronado, CA • 1d ago

Retail & Hospitality

The iconic Hotel del Coronado?is looking for a?Storeroom/Receiving Clerk to join the team! Joinone of the last surviving wooden Victorian beach resorts in the worldand after a$400M renovation ( https://www.costar.com/art...

1d ago

Go to Apply

Cook II, Serea - Hotel del Coronado, A Curio Collection by Hilton

Hilton • Coronado, CA • 1d ago

Retail & Hospitality

The iconic Hotel del Coronado?is looking for a Cook IIto join the team! Joinone of the last surviving wooden Victorian beach resorts in the worldand after a$400M renovation ( https://www.costar.com/article/749120602/blac...

1d ago

Go to Apply

Store Sales Manager

Tractor Supply Company • El Cajon, CA • 1d ago

Retail & Hospitality

Store Sales Manager $22.10 - $27.60 / hour Overall Job Summary This position is responsible for proficiency in all areas of a retail operation. The position serves as the second in charge of sales initiatives and functio...

1d ago

Go to Apply

Assistant Store Leader, Operations

Crate & Barrel • San Diego, CA • 2d ago

Retail & Hospitality

We inspire purpose-filled living that brings joy to the modern home. With a team of more than 8,000 associates spanning 130 store and distribution locations across the U.S. and Canada, we achieve together, drive results...

2d ago

Go to Apply

Food Service Worker - Kitchen

Rady Children's Hospital San Diego • San Diego, CA • 2d ago

Retail & Hospitality

This is a casual position which is subject to renewal by 04/25/2026 JOB SUMMARY: A hospital might not necessarily be the place that someone goes for a good time, but as a Food Service Worker (FSW) at Rady Children's Hosp...

2d ago

Go to Apply

Food Service Worker (Part-Time) - Kitchen

Rady Children's Hospital San Diego • San Diego, CA • 2d ago

Retail & Hospitality

JOB SUMMARY: A hospital might not necessarily be the place that someone goes for a good time, but as a Food Service Worker (FSW) at Rady Children's Hospital, you can at least ensure that the food tastes incredible! Gone...

2d ago

Go to Apply

Security Officer - Retail Plaza

Allied Universal • San Diego, CA • 2d ago

Retail & Hospitality

2d ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.