Ecommerce Customer Account Specialist

TRILLIANT FOOD & NUTRITION • Little Chute, WI • 22h ago

JOB REQUIREMENTS: About Us: Trilliant Food & Nutrition is a leading, vertically integrated manufacturer of premium coffees and powdered beverages, proudly headquartered in Little Chute, Wisconsin. With a legacy rooted in quality, innovation, and service, Trilliant delivers branded and private label solutions across retail, foodservice, and e-commerce channels. Horseshoe Beverage Company, based in Neenah, WI, is a leading ready-to-drink beverage manufacturer dedicated to delivering an exceptional beverage experience. By combining industry-leading talent, cutting-edge equipment, and a vertically integrated supply chain, we drive innovation and consistently deliver the highest quality products to our customers-first and fast. Our brand portfolio includes Victor Allen\'s, Dutch Bros beverages and Nurri, our better-for-you protein beverage line. We are passionate about beverages - and about building a team that\'s just as energized. We invite you to explore opportunities at Trilliant or Horseshoe, to see if your talents and career aspirations may fit with our openings. Our Core Values: Diversity and Inclusion at Trilliant and Horseshoe: We believe talented, great people are the building blocks of our success. We believe in finding the right people, with the right attitude, and providing them with opportunities to excel. Position Overview: The eCommerce Customer Account Specialist plays a pivotal role in managing customer accounts throughout the entire order lifecycle, from the initial placement of purchase orders to final delivery. This position requires a detail-oriented individual who is committed to ensuring a seamless and positive customer experience at every touchpoint. The ideal candidate will possess exceptional communication skills, enabling them to effectively engage with customers and internal teams alike. They should exhibit strong problem-solving abilities, proactively identifying potential issues before they escalate and implementing timely solutions. This role demands a customer-centric mindset, with the ability to build and maintain strong relationships with customers, ensuring their needs are met and exceeded. The successful candidate will be resourceful, adaptable, and capable of navigating complex challenges within the e-commerce landscape, ultimately driving customer satisfaction and loyalty. Responsibilities: Manage customer demand from initial purchase order placement through delivery for specific customer account assignments. Utilize Trilliant ERP and customer portals for order-to-cash and inventory management while enhancing customer experience. Coordinate daily and weekly purchase orders, including cancellations, ship windows, carrier routings, and re-routes, ensuring product availability within ERP and customer portals. Monitor and maintain operational performance, engaging with internal departments to drive process... For full info follow application link. EEO/AA including Vets and Disabled *** APPLICATION INSTRUCTIONS: Apply Online: ipc.us/t/4CB039C4BDA24562

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