1445015 - Director of Communications for Customer Experience
Apply (https://jobs.cisco.com/jobs/Login?projectId=1445015)
Location:Offsite, San Jose, California, US
Area of InterestMarketing and Communications
Compensation Range230000 USD - 289800 USD
Job TypeProfessional
Technology Interest*None
Job Id1445015
The application window is expected to close on August 18, 2025. Job posting may be removed earlier if the position is filled or if a sufficient number of applications are received.
Preferred candidate will be West Coast based or willing to work West Coast hours. Must be based in the United States.
Cisco seeks an experienced Director of Executive Communications to lead the communications strategy for the EVP and Chief Customer Experience Officer. This role shapes the executive's external and internal voice, drives high-impact customer and partner engagement, and builds visibility across the market. You'll oversee a small team and collaborate cross-functionally to support C-level messaging, events, and strategic initiatives.
Key Responsibilities:
Lead external communications, including media relations, speaking engagements, and event strategy.
Partner with PR, brand, and account teams to craft messaging, coordinate customer/partner events, and ensure alignment.
Drive internal communications for the CX organization, managing all-hands meetings, leadership offsites, and message cascades.
Manage operations, communications calendar, and reporting frameworks to track impact.
Plan and support executive travel and events, providing on-the-ground communications expertise.
Manage and develop a high-performing team; foster a culture of excellence and collaboration.
Serve as a trusted advisor to senior leaders, providing strategic counsel and executive presence.
Minimum Qualifications:
15+ years' experience in executive or strategic communications, preferably in enterprise technology.
5+ years' experience managing and leading teams.
Preferred Qualifications:
Proven success building executive platforms and delivering strategic messaging across diverse channels.
Outstanding writing, storytelling, and message development skills.
Strong operational, planning, and cross-functional execution abilities.
Experience supporting C-level leaders in dynamic environments.
Willingness to travel for executive events and engagements.
WeAreCisco
WeAreCisco where every individual brings their unique skills and perspectives together to pursue our purpose of powering an inclusive future for all.
Our passion is connection-we celebrate our employees' diverse set of backgrounds and focus on unlocking potential. Cisconians often experience one company, many careers where learning and development are encouraged and supported at every stage. Our technology, tools, and culture pioneered hybrid work trends, allowing all to not only give their best, but be their best.
We understand our outstanding opportunity to bring communities together and at the heart of that is our people. One-third of Cisconians collaborate in our 30 employee resource organizations, called Inclusive Communities, to connect, foster belonging, learn to be informed allies, and make a difference. Dedicated paid time off to volunteer-80 hours each year-allows us to give back to causes we are passionate about, and nearly 86% do!
Our purpose, driven by our people, is what makes us the worldwide leader in technology that powers the internet. Helping our customers reimagine their applications, secure their enterprise, transform their infrastructure, and meet their sustainability goals is what we do best. We ensure that every step we take is a step towards a more inclusive future for all. Take your next step and be you, with us!
Message to applicants applying to work in the U.S. and/or Canada:
When available, the salary range posted for this position reflects the projected hiring range for new hire, full-time salaries in U.S. and/or Canada locations, not including equity or benefits. For non-sales roles the hiring ranges reflect base salary only; employees are also eligible to receive annual bonuses. Hiring ranges for sales positions include base and incentive compensation target. Individual pay is determined by the candidate's hiring location and additional factors, including but not limited to skillset, experience, and relevant education, certifications, or training. Applicants may not be eligible for the full salary range based on their U.S. or Canada hiring location. The recruiter can share more details about compensation for the role in your location during the hiring process.
U.S. employees haveaccess (https://www.cisco.com/c/en/us/about/careers/we-are-cisco/benefits-and-perks.html) to quality medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, short and long-term disability coverage, basic life insurance and numerous wellbeing offerings.
Employees receive up to twelve paid holidays per calendar year, which includes one floating holiday (for non-exempt employees), plus a day off for their birthday. Non-Exempt new hires accrue up to 16 days of vacation time off each year, at a rate of 4.92 hours per pay period. Exempt new hires participate in Cisco's flexible Vacation Time Off policy, which does not place a defined limit on how much vacation time eligible employees may use, but is subject to availability and some business limitations. All new hires are eligible for Sick Time Off subject to Cisco's Sick Time Off Policy and will have eighty (80) hours of sick time off provided on their hire date and on January 1st of each year thereafter. Up to 80 hours of unused sick time will be carried forward from one calendar year to the next such that the maximum number of sick time hours an employee may have available is 160 hours. Employees in Illinois have a unique time off program designed specifically with local requirements in mind. All employees also have access to paid time away to deal with critical or emergency issues. We offer additional paid time to volunteer and give back to the community.
Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components. For quota-based incentive pay, Cisco typically pays as follows:
.75% of incentive target for each 1% of revenue attainment up to 50% of quota;
1.5% of incentive target for each 1% of attainment between 50% and 75%;
1% of incentive target for each 1% of attainment between 75% and 100%; and once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation.
For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.
Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis.
Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records.
