Key Accounts Director of Account Management - Hybrid

UnitedHealth Group • Boston, MA • 4h ago

At UnitedHealthcare, we're simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable and equitable. Ready to make a difference? Join us to start Caring. Connecting. Growing together.

The Director of Acct Mgmt for the United Healthcare (UnitedHealth Care) Key Accounts is responsible for supervising the Account Management staff who are tasked with customer retention within the 100-5,000 employee range across New England.

This position follows a hybrid schedule with three in-office days per week in Boston, MA.

Primary Responsibilities:

Manage and monitor client assignments as well as train the account management staff, new hires and ongoing

Set team strategy to achieve and surpass goals, and consistently develop and manage staff

Relationship Building:

Build and maintain key client and producer relationships

Develop and maintain key internal relationships

Present a positive image of UnitedHealth Care to the marketplace

Product Knowledge:

Detailed understanding of all UnitedHealth Care products, services and solutions across all health plan sites

Working knowledge of Enterprise/ancillary product lines

Ability to identify and communicate the need for improvements in UnitedHealth Care products and services

Healthcare Knowledge:

Understands and can communicate goals, operating principles, strategies and competitive position of UnitedHealth Care

In-depth healthcare knowledge, understands important trends

Demonstrates knowledge of competitor's strengths, weaknesses and strategies

Financial and Underwriting:

Understands financing methodologies and strategies (fully insured, ASO)

Thorough knowledge of UnitedHealth Care underwriting principles and practices

Possesses basic math skills

Can explain and justify a renewal rate to customers

Customer Focus:

Ability to successfully support implementation of client accounts

Consistency models a customer-focused approach

Effectively manages difficult service situations to a positive result

Ability to deal with and meet externally with sophisticated customers and brokers/consultants

Anticipates problems and develops contingency plans

Ability to customize existing marketing tools to meet the individual needs of a client

Willingness to attend external client, broker and industry events on regular basis

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

Sales Insurance License Maintained by Law (or willing to become licensed within first 60 days of hire)

7+ years in a healthcare sales or account management

5+ years of experience working with brokers/consultants

5+ years of proficiency in Microsoft Suite including word, PowerPoint, excel

Willingness to travel as required

Driver's License and access to a reliable transportation

Preferred Qualifications:

7+ years of people management experience

5+ years of experience meeting sales goals

Solid working knowledge of business planning and financial/underwriting acumen

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The salary for this role will range from $90,000 to $195,000 annually based on full-time employment. This role is also eligible to receive bonuses based on sales performance. We comply with all minimum wage laws as applicable.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

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