Senior Specialist, Account Management - US Financial Institutions

Mastercard • Harrison, NY • 14h ago

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Overview

We are seeking a talented Senior Specialist of Account Management to support one of our largest most strategic Financial Institution partners. The Senior Specialist will be responsible for supporting strategic initiatives that help drive services opportunities across the Bank enterprise, while helping to optimize our existing book of business. Enterprise focus includes but is not limited to Security Solutions, Open Banking, Loyalty, Business and Market Insights. This role will report to the Enterprise Lead, Vice President.

Role

Serve as a strategic member of account team by optimizing the adoption and performance of existing products and solutions within client portfolio

Act as a liaison between Technical Account Managers, Customer Account Managers, and customer to ensure delivery excellence, proactive issue resolution, and continuous value realization

Identify and pursue new business opportunities by leveraging deep understanding of financial services technology

Manage key internal processes and work with key internal partners to execute on roadmap

Prepare and engage in customer quarterly business reviews across fraud, digital, regulatory, and other focus areas as needed

Analyze customer's business through profitability modeling, financial forecasting and competitive analysis.

All About You

Driven, self-starter with strong project management skills

Collaborates well externally with customers and internally with cross functional business partners. Must be able to navigate complex issues across multiple stakeholders independently.

Ability to grasp more technical processes to help streamline the delivery of our products and solutions

Proven client/partner relationship skills

Strong presentation and written/verbal communication skills.

Location: NYC or Purchase, NY

Travel required- ~ 20%.

Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact reasonable_accommodation@mastercard.com and identify the @type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

Abide by Mastercard's security policies and practices;

Ensure the confidentiality and integrity of the information being accessed;

Report any suspected information security violation or breach, and

Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.

In line with Mastercard's total compensation philosophy and assuming that the job will be performed in the US, the successful candidate will be offered a competitive base salary and may be eligible for an annual bonus or commissions depending on the role. The base salary offered may vary depending on multiple factors, including but not limited to location, job-related knowledge, skills, and experience. Mastercard benefits for full time (and certain part time) employees generally include: insurance (including medical, prescription drug, dental, vision, disability, life insurance); flexible spending account and health savings account; paid leaves (including 16 weeks of new parent leave and up to 20 days of bereavement leave); 80 hours of Paid Sick and Safe Time, 25 days of vacation time and 5 personal days, pro-rated based on date of hire; 10 annual paid U.S. observed holidays; 401k with a best-in-class company match; deferred compensation for eligible roles; fitness reimbursement or on-site fitness facilities; eligibility for tuition reimbursement; and many more.

Pay Ranges

New York City, New York: $106,000 - $169,000 USD

Purchase, New York: $101,000 - $162,000 USD

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