Director of Operations, Food and Beverage

Crescent Hotels and Resorts • Deerfield, IL • 1d ago

Description

Embassy Suites Deerfield, managed by Crescent Hotels & Resorts, is seeking a Director of Operations - Rooms and Food & Beverage. This role provides guidance and leadership to the Rooms and Food and Beverage Divisions, ensuring consistent compliance with hotel policies, and quality guest service while maximizing departmental profits. Indirectly offers supervision for the entire hotel as well as making policies and developing plans for carrying out all programs.

The Crescent portfolio is comprised of full-service premium branded hotels within the Marriott, Hilton, Hyatt and IHG brands, as well as high-end independent and lifestyle hotels within the Latitudes by Crescent collection.

We understand what it takes to be a part of something great. We will encourage you to bring your true self to work every day, we will celebrate you and we will cheer you on as you shine bright in your career journey. Whether it be our health & wellness programs, best in class learning and development or our travel discounts that 'feed your inner explorer', we work hard to create and deliver on what YOU need. We are ready for you to start your journey with us where You Belong. We Care. Shine Bright.

We are committed to providing you with a rewarding career which includes medical, dental, vision, 401K, life insurance, vacation and sick time, paid holidays, tuition reimbursement and hotel room and food and beverage discounts through the Hilton Brand and Crescent Hotels & Resorts managed properties.

What will you be doing:

Implement and manage hotel's daily quality process including goal communication, associate improvement, compliance with Crescent standards of product and performance, service recovery and problem resolution. Disseminate feedback from comment cards, guest satisfaction and service failure measurements and coach accordingly.

Interview, hire, train, recommend performance evaluations, resolve problems, provide open communication and recommend discipline and/or termination when appropriate.

Communicate both verbally and in writing to provide clear directions to staff.

Assign and instruct Rooms and Food and Beverage Division Department Managers in details of work. Observe performance and encourage improvement. Monitor hotel occupancy and make staffing adjustments accordingly. Supervise and review cost and inventory controls.

Field guest complaints, conducting thorough research to develop the most effective solutions and negotiate results. Prepare written correspondence to guests. Listen and extend assistance in order to resolve problems such as price conflicts, insufficient heating or air conditioning, etc. Remain calm and alert especially during emergency situations and heavy hotel activity. Plan and implement detailed steps or problem resolution by using experienced judgment and discretion.

Supervise the budgeting, forecasting, training, motivating and staffing of the Rooms and Food and Beverage Departments including: Housekeeping Services, Front Office, Laundry, Guest Services, Culinary, and Food and Beverage.

Prepare Forecast expenses and actual results for the Rooms and Food and Beverage Divisions revenue and expenses. Review Security and department shift logs daily for significant incidents, and coordinate with department heads all enforcement of policy and/or improvements in service needed.

Work closely with the General Manager in establishing and monitoring policies and guidelines in the day-to-day operation of the hotel to ensure profitability and consistency. Solve problems of detail that come up in the course of the work.

Plan, organize, chair, attend and/or participate in various hotel meetings such as: Staff Meetings, Rooms and Food and Beverage Meetings, Executive Committee Meetings, Quality Teams Meetings, etc.

Comply with attendance rules and be available to work on a regular basis.

Walmart • Evanston, IL • 2d ago

Retail & Hospitality

Position Summary... As a Bakery Department Lead you will drive sales in your area and supervise your team of hourly associates to deliver to our members more of what they love, for less. You will model expertise in Baker...

2d ago

Go to Apply

Retail Sales Associate - Part-Time

Burlington • Waukegan, IL • 2d ago

Retail & Hospitality

If you want an exciting job with one of the largest off-price retail stores in the nation, join the Burlington Stores, Inc. as a Retail Sales Associate! Are you an outgoing, upbeat, people-person with great organizationa...

2d ago

Go to Apply

Retail Sales Associate - Part-Time

Burlington • Vernon Hills, IL • 2d ago

Retail & Hospitality

2d ago

Go to Apply

Retail Stocking Associate - Part-Time

Burlington • Waukegan, IL • 2d ago

Retail & Hospitality

If you want an exciting job with one of the largest off-price retail stores in the nation, join the Burlington Stores, Inc. as a Stocking Associate! Are you looking for a hands-on role in a fast-paced environment? Do you...

2d ago

Go to Apply

Retail Sales Travel Specialist

Staples • Glenview, IL • 3d ago

Retail & Hospitality

Job Shift: Flex Hours Posted Salary/Rate: $18.00-$18.25 Job Identification: 48710 Job Category: Retail Stores Job Schedule: Full time On-site Travel Specialists engage customers with our travel services and products (i.e...

3d ago

Go to Apply

Retail Customer Service Team Member

Michaels • Lincolnwood, IL • 3d ago

Retail & Hospitality

Store - CHI-GURNEE, IL Deliver friendly customer service, help customers shop our store, and find what they're looking for. Ensure all customers receive a fast and friendly checkout experience. Complete truck unloading a...

3d ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.