Financial Solutions Specialist I -Area Floater-PT

First Commonwealth Bank • Cincinnati, OH • 13h ago

As a First Commonwealth Financial Solutions Specialist I - Area Floater you will live out our Mission to improve the financial lives of our neighbors and their businesses. You will understand the importance of the customer experience, and the role each employees plays in delivering on our Customer Service Promise every day. Through your involvement in day-to-day operations you will learn to create an amazing experience in the Center for employees and customers. You take personal pride in solving problems for your personal and business customers and you will own issues from beginning to end and help keep the Financial Solutions Center running smoothly and efficiently. You get excited about building relationships and identifying opportunities to equip our customers with financial solutions that will help them achieve Financial Confidence. You are intellectually curious, enjoy engaging customers in conversations to assess their needs, have strong listening skills and are not afraid to ask for your customers' business. You will work with your Manager on your Pathways progression and personal development, because you know that, as a Financial Solutions Specialist, you can change people's lives.
You will cover a number of Financial Solutions Centers with a designated Area and be assigned a schedule which will require your flexibility and availability to travel to the assign Financial Solutions Centers.
A high school diploma or equivalent and a minimum of two (2) years of relevant experience in a customer-centric sales environment with a proven track record of exceeding assigned goals, delivering a high level of customer service and adhering to operational expectations are required. A flexible schedule including weekends, a valid driver's license and the ability to travel regionally are required.
Additionally, the following will be essential to your success: Excellent communications skills, having a passion for helping others, being motivated to learn, solutions-based sales skills, professionalism, resourcefulness, exceptional relationship-building skills, the ability to excel in a complex and dynamic environment, and being technologically savvy.
What Great Looks Like in this Role___
As an FSS I, your days will be divided into 5 essential job functions:
Champion Operations and Compliance - 80% of your time will be spent protecting the privacy and security of our customers. You will do this through the following activities:
a. Protect the privacy and the security of our customers
b. Process daily transactions and be alert to fraud
c. Follow proper cash handling, teller differences and dual control guidelines
d. Always maintain proper cash limits including drawer, vault and total FSC limits
e. Mitigate risk by adhering to FCB policies, procedures and processes
f. Ask questions and seek guidance
Grow Consumer Relationships - 5% of your time will be spent establishing and growing consumer relationships through the following activities:
a. Engage in productive conversations on inbound calls and at the drive thru
b. Utilize marketing campaigns to inform customers about our products and promotions
c. Ask for referrals and advocate for the Refer-A-Friend program
d. Partner with your team to uncover additional needs based sales opportunities
Deepen Consumer Relationships - 5% of your time will be spent growing relationships with your existing customer base. You will do this through the following activities:
a. Conduct service related outbound calls and achieve assigned call goal
b. Identify partner referrals by asking purposeful questions
c. Obtain unsecured lending certification to uncover non-real estate secured lending opportunities
Personal Development - 10% of your time will be spent ensuring that you are engaging i
Apply here: https://

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