Summary Nursing Service is recruiting for one Supervisory Medical Support Assistant Position. This position serves as the direct line supervisor for all Medical Support Assistants within the Ward Administration. Responsibilities The Supervisory, Medical Support Assistant supervises and evaluates work performance on the Medical Support Assistants, Advance Medical Support Assistants and Lead Medical Support Assistants on the following duties in specific areas. The Supervisory, Medical Support Assistant is the Subject-Matter-Expert (SME) in all areas supervising. Inpatient: a. Telephone etiquette; recording and relaying messages to appropriate staff. Aware of unit specific policies and can identify each; observing HIPAA and Privacy Practices; b. Admissions/Discharge/Transfer movements; corresponding transfer movements such as ASIH (Absent Sick in Hospital Movements) and placing patients out on PASS; corresponding discharge movements such as Return from ASIH or discharge from one division and admission to another division; aligning the Treating Specialties to the correct Ward Location; Provider changes; Bed Switches; c. Daily updated whiteboards in the patient's room; d. Bed Management Solution (BMS) usage; placing appropriate icons on BMS by transcribing provider's orders; placing patients' nurses' name; placing patients' on the Pending Bed Placement List; e. Scanning of medical documentation in the patients' electronic medical record; f. Scheduling of post discharge appointments; ensure that subordinates are following national Scheduling Directive; g. Verification of patients' orders in CPRS; h. Verification of patient demographics prior to discharge i. Arranging transportation for discharged patients j. Accessioning of patient labs and /or radiology orders k. Processing of patients' funds, valuables and clothing Outpatient: (Includes duties listed under Inpatient) a. Timely completion of clinic encounters b. Insurance captures in ICB c. Scheduling of appointments following National Scheduling Directive d. Scanning of medical documentation e. ADT Movements f. Verification and updating patient demographics g. Consult Management Work Schedule: Monday - Friday 8 hour shifts, weekends and holidays as needed Compressed/Flexible: Not Available Telework: Not Available Virtual: This is not a virtual position. Relocation/Recruitment Incentives: Not Authorized Financial Disclosure Report: Not required Requirements Conditions of Employment You must be a U.S. Citizen to apply for this job. Selective Service Registration is required for males born after 12/31/1959. Must be proficient in written and spoken English. You may be required to serve a trial period. Subject to background/security investigation. Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued dentification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment. Must pass pre-employment physical examination. Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP). Qualifications Basic Requirements: United States Citizenship: United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy. Experience and Education: (1) Experience: Six months experience of clerical, office or other work that indicates the ability to acquire the particular knowledge and skills needed to perform the duties of the position; or (2) Education: One year above high school; or (3) Experience/Education combination: Equivalent combination of experience and education are qualifying for entry level for which both education and experience are acceptable. Certification: None English Language Proficiency: Must be proficient in spoken and written English. Grade Determinations: GS-8 Supervisory Medical Support Assistant. Experience: One year of experience equivalent to the GS-7 grade level leading or supervising MSAs or equivalent administrative patient support staff in a VA medical inpatient, outpatient, or disciplinary setting. Assigning and evaluating the work of subordinate MSA staff; resolving complex problems to ensure patient services are met; evaluating new products, equipment, and systems to make recommendations for improved clinic operations; identifying educational or training needs; making final decisions on hiring selections; evaluating performance and taking disciplinary action when necessary. In addition, you must have experience which demonstrates the following knowledge, skills and abilities: 1. Ability to provide the full range of administrative and supervisory duties which includes assignment of work, performance evaluations, selection of staff, and recommendation of awards and/or advancements. 2. Ability to collaborate, communicate, and demonstrate customer service and interpersonal skills with internal and external customers to ensure compliance with established policies and regulations. 3. Ability to provide briefings, orientations, staff development, and training. 4. Ability to manage fiscal matters, forecast resource and equipment needs, and identify budget needs. 5. Advanced knowledge of managing or leading patient support staff in a clinic. This includes independently utilizing reference sources, decision making, decision making, and empowering the team to collaborate and resolve problems within a complex systems environment. References: VA Handbook 5005/117 Part II Appendix G45, Medical Support Assistant Qualification Standard Preferred Experience: A minimum of two (2) years professional experience as a Lead Medical Support Assistant, supervision of staff, and performance improvement. Knowledge, skills, and abilities to gain the trust and respect of a highly diverse staff of leadership, peers and subordinates in order to achieve the mission of honoring and serving Veterans through excellence in healthcare Skill in managing and directing the work of others to accomplish program goals and objectives, and ability to devise ways to adapt work operations to new and changing programs, staffing, conflict resolution, scheduling, and budget requirements, etc. Ability to translate management goals and objectives into well coordinated and controlled work operations The full performance level of this vacancy is GS-08. Physical Requirements: This position is primarily sedentary with some walking, standing, bending, and carrying or lightweight items e.g. folders, claims files, etc. Education Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/. Additional Information During the application process you may have an option to opt-in to make your resume available to hiring managers in the agency who have similar positions. Opting in does not impact your application for this announcement, nor does it guarantee further consideration for additional positions. This job opportunity announcement may be used to fill additional vacancies. This position is in the Excepted Service and does not confer competitive status. If you are unable to apply online or need an alternate method to submit documents, please reach out to the Agency Contact listed in this Job Opportunity Announcement. Under the Fair Chance to Compete Act, the Department of Veterans Affairs prohibits requesting an applicant's criminal history prior to accepting a tentative job offer. For more information about the Act and the complaint process, visit Human Resources and Administration/Operations, Security, and Preparedness (HRA/OSP) at The Fair Chance Act.
