Do you want your voice heard and your actions to count?
Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), one of the world's leading financial groups. Across the globe, we're 120,000 colleagues, striving to make a difference for every client, organization, and community we serve. We stand for our values, building long-term relationships, serving society, and fostering shared and sustainable growth for a better world.
With a vision to be the world's most trusted financial group, it's part of our culture to put people first, listen to new and diverse ideas and collaborate toward greater innovation, speed and agility. This means investing in talent, technologies, and tools that empower you to own your career.
Join MUFG, where being inspired is expected and making a meaningful impact is rewarded.
The selected colleague will work at an MUFG office or client sites four days per week and work remotely one day. A member of our recruitment team will provide more details.
Job Summary:
VP and Team Lead of Client Service Reporting to the Head of GCIB Client Delivery -Transaction Banking for the Americas. The Team Lead of Client Service will be responsible for a team servicing clients in the GCIB Transaction Banking book of business in the Americas, with a focus on the SGMM segment. This role is client centric servicing, focusing on client engagement, client retention, accuracy and efficiency. This role will have a player/coach capacity that will include an assigned portfolio, and expectations to assist with phone and case coverage.
Major Responsibilities:
Manage a client service team supporting the day-to-day banking activities and Cash Management products for Transaction Banking Clients to ensure excellent client experience. Ensure timely resolution of client requests including tracking and reporting.
Utilizing performance metrics to ensure quality meets or exceeds client expectations within established Service Levels.
Support a portfolio of dedicated clients
Main point of contact and escalation point for SGMM segment
Responsible for carrying out departmental/ divisional projects and strategic initiatives
Coach, counsel and develop staff, i.e. hiring and training staff; prepare and conduct performance appraisals.
Manage teams' adherence to policies and procedures.
Effectively manage teams' key performance indicators.
Maintain a high level of employee engagement, assisting with escalations and staff training.
Be compliant with all bank policies and regulations.
Ensure that staff efforts are integrated and aligned with TB market objectives, product development and management, client experience activities and objectives.
Continued team and self-development to strengthen knowledge in treasury management strategies, treasury management product features and benefits, and technical developments.
Actively ensure compliance with the Bank's Business Standards of Conduct and all Patriot Act, CIP, Anti-Money
Laundering, Bank Secrecy Act, information security and suspicious activity reporting requirements, and other regulatory and compliance policies and procedures. Actively participate in any required training and certifications.
Additional Information:
Qualifications:
Undergraduate degree required.
6-8 years' experience in Treasury Services, including significant change management responsibilities within a financial institution.
6-8 years of supervisory experience
The ability to execute both strategic and tactical efforts related to the development and management of client delivery services, processes, and enhancements.
Proven experience operating in a complex, dynamic payments or treasury service-related environment, ideally within a bank or major financial technology firm.
Knowledge of the Treasury Services/Transaction Banking industry.
Knowledge of delivering Transaction Banking services to Asian corporate clients is preferred.
Demonstrated experience in managing projects across functional areas
Exceptional quantitative and strategic thinking skills
Excellent client skills and a solid understanding of business and financial markets
Strong leadership skills, excellent communication skills, both oral and written, and an ability to interact with all levels of management
Strong relationship management skills and ability to effectively manage and provide exceptional customer experiences for clients while working with regional leaders, international transaction banking colleagues, and other TBA functions within a matrixed framework
Demonstrated superior leadership and management experiences with the ability to thrive in a dynamic, team-oriented environment
Proven ability to effectively:Hire, retain and develop talented employeesExperience leading large processes and large teams spanning geographies
Deep subject matter expertise in KYC process associated with Foreign Correspondent Banking Business, Funds, Corporates, KYC/BSA/AML and Financial Crimes
Extensive working related knowledge and understanding of laws, regulations and processes Ability to think critically under pressure and deliver sound judgment
Strong leadership and effective communications both internally and externally with all levels, including meaningful experience interfacing with bank regulators.
Ability to communicate professionally and effectively (both written and oral) to all staff levels
Critical thinking, analytical and problem solving skills and attention to detail
Ability to quickly establish rapport, credibility, trust, and respect, and be viewed as a team player.
The typical base pay range for this role is between $120K - $140K depending on job-related knowledge, skills, experience and location. This role may also be eligible for certain discretionary performance-based bonus and/or incentive compensation. Additionally, our Total Rewards program provides colleagues with a competitive benefits package (in accordance with the eligibility requirements and respective terms of each) that includes comprehensive health and wellness benefits, retirement plans, educational assistance and training programs, income replacement for qualified employees with disabilities, paid maternity and parental bonding leave, and paid vacation, sick days, and holidays. For more information on our Total Rewards package, please click the link below.
MUFG Benefits Summary (https://careers.mufgamericas.com/sites/default/files/document/2023-01/mb-live-well-work-well.pdf)
We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws (including (i) the San Francisco Fair Chance Ordinance, (ii) the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, (iii) the Los Angeles County Fair Chance Ordinance, and (iv) the California Fair Chance Act) to the extent that (a) an applicant is not subject to a statutory disqualification pursuant to Section 3(a)(39) of the Securities and Exchange Act of 1934 or Section 8a(2) or 8a(3) of the Commodity Exchange Act, and (b) they do not conflict with the background screening requirements of the Financial Industry Regulatory Authority (FINRA) and the National Futures Association (NFA). The major responsibilities listed above are the material job duties of this role for which the Company reasonably believes that criminal history may have a direct, adverse and negative relationship potentially resulting in the withdrawal of conditional offer of employment, if any.
The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities duties and skills required of personnel so classified.
We are proud to be an Equal Opportunity Employer and committed to leveraging the diverse backgrounds, perspectives and experience of our workforce to create opportunities for our colleagues and our business. We do not discriminate on the basis of race, color, national origin, religion, gender expression, gender identity, sex, age, ancestry, marital status, protected veteran and military status, disability, medical condition, sexual orientation, genetic information, or any other status of an individual or that individual's associates or relatives that is protected under applicable federal, state, or local law.
At MUFG, our colleagues are our greatest assets. Our Culture Principles provide a roadmap for how each of our colleagues must think and act to become more client-obsessed, inclusive and innovative. They reflect who we are, who we want to be and what we expect from one another. We are excited to see you take the next step in exploring a career with us and encourage you to spend more time reviewing them!
Our Culture Principles
Client Centric
People Focused
Listen Up. Speak Up.
Innovate & Simplify
Own & Execute
