ProServices Operations Manager

Lowe's • Mooresville, NC • 2d ago

Your Impact

The primary purpose of this role is to oversee a team of Pro Services Consultants and/or Pro Services Analysts. This role will manage the development and implementation of projects, best practices, and process improvements for an assigned segment of the Pro Services department. This role supports the day to day Pro Services field and store operations, including sales, service, technology, omni-channel, and store communications.

What You Will Do

Oversees the development and implementation of store improvement tools and processes, including workload planning and timelines.

Leads strategy and design of system enhancements to ensure pro-service sales operational needs are met.

Provides coaching, feedback, and training to direct reports to help with their development and performance.

Collaborates cross functionally to understand the needs of the business to effectively deliver projects, best practices, and process and system improvement initiatives.

Schedules regular meetings with ProServices Consultants and/or ProServices Analysts to deliver field/store feedback and initiate process for developing process improvements and recommendations.

Utilizes qualitative and quantitative analytics prior to development and after implementation to identify ROI, current/future state, and cost savings.

Identifies and recommends vendors (as needed) to support the design and implementation of store projects, best practices, and process improvements.

Facilitates communication throughout all steps between a variety of internal stakeholders and vendor partners, ensuring that system functionality satisfy internal customers' needs and are highly adopted.

Leverages customer facing technology to improve productivity and efficiency.

Works directly with key stakeholders to deliver on business needs, often requiring time in the field.

Minimum Qualifications

Bachelor's Degree Business, Management, Operations, related field, or equivalent experience and 5-7 Years of Related Industry Experience (Installation, Repair or US Home Improvement)

5-7 Years of Experience in data analytics, performance reporting

Preferred Skills/Education

5-7 Years of Experience in a Store Operations role (with an emphasis in Install and/or Specialty Sales experience)

About Lowe's

Lowe's Companies, Inc. (NYSE: LOW) is a FORTUNE® 100 home improvement company serving approximately 16 million customer transactions a week in the United States. With total fiscal year 2024 sales of more than $83 billion, Lowe's operates over 1,700 home improvement stores and employs approximately 300,000 associates. Based in Mooresville, N.C., Lowe's supports the communities it serves through programs focused on creating safe, affordable housing, improving community spaces, helping to develop the next generation of skilled trade experts and providing disaster relief to communities in need. For more information, visit Lowes.com .

Lowe's is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.

Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience. For information regarding our benefit programs and eligibility, please visit https://talent.lowes.com/us/en/benefits.

Lowe's

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