Company :
Highmark Health
Job Description :
JOB SUMMARY
As a hybrid role, this position requires on-site work. Employees who live within a 50-mile radius of Pittsburgh or Camp Hill are required to work in the office on Tuesdays, Wednesdays, and Thursdays each week.
The Strategic Program Delivery and Operations manager is a strategic and influential role designed to steer, innovate and lead transformation Implementations. This position calls for a visionary leader who can blend technological acumen with strategic business insights to drive operational excellence and transformative outcomes. The ideal candidate will possess a deep understanding of systems, demonstrating an ability to navigate complex transformation initiatives with a focus on delivering value, enhancing operational efficiency, and achieving strategic business goals. This role demands a leader who is adept at fostering collaboration, inspiring innovation, and cultivating a culture that prioritizes purposeful execution, teamwork, and a customer-first approach. Through strategic direction and impactful leadership, this manager will play a crucial role in shaping the future of the organization landscape, ensuring alignment with overall business objectives and delivering sustainable growth and competitive advantage.
ESSENTIAL RESPONSIBILITIES
Perform management responsibilities to include, but are not limited to: involved in hiring and termination decisions, coaching and development, rewards and recognition, performance management and staff productivity.Plan, organize, staff, direct and control the day-to-day operations of the department; develop and implement policies and programs as necessary; may have budgetary responsibility and authority.
Lead the strategic planning and execution of systems across Finance and other areas, ensuring operational excellence and alignment with business priorities through the management of the organization's portfolio of technology and non-technology initiatives from initiation through execution, ensuring alignment with strategic goals.Establish and report upon qualitative and quantitative measurements of project status and success.
Own all aspects of the cloud operations process lifecycle, including strategy, planning, and cloud governance, including the Change Advisory/Change Control Board, and oversee change management activities.
Drive operational excellence through the identification and implementation of continuous improvement initiatives, best practices, and procedures across all areas of operations. Define KPIs, metrics, and SLAs to measure and monitor performance, cost, and support baselines.
Champion continuous improvement initiatives for tools and processes to support the expansion of cloud services and customer base.
Other duties as assigned or requested.
EXPERIENCE
Required
3 years of experience in management or leadership role.
6 years of experience in project management.
?
Preferred
5 years of experience in consulting, technology services, cloud operations, or related field.
SKILLS
Track record of driving transformational change, leading teams, developing talent, and building relationships
Outstanding customer focus, results orientation, strategic thinking, change advocate, continuous improvement, talent development
Analytical and problem-solving skills
Strong leadership and interpersonal skills
EDUCATION
Required
Bachelor's degree or relevant experience and/or education as determined by the company in lieu of bachelor's degree.
Preferred
Masters
LICENSES or CERTIFICATIONS
Required
None
Preferred
Project Management Professional (PMP)
Information Technology Infrastructure Library (ITIL)
Lean Six Sigma
Language (Other than English):
None
Travel Requirement:
0% - 25%
PHYSICAL, MENTAL DEMANDS and WORKING CONDITIONS
Position Type
Office- or Remote-based
Teaches / trains others
Occasionally
Travel from the office to various work sites or from site-to-site
Rarely
Works primarily out-of-the office selling products/services (sales employees)
Never
Physical work site required
No
Lifting: up to 10 pounds
Constantly
Lifting: 10 to 25 pounds
Occasionally
Lifting: 25 to 50 pounds
Rarely
Disclaimer: The job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this job title. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job.
Compliance Requirement : This job adheres to the ethical and legal standards and behavioral expectations as set forth in the code of business conduct and company policies.
As a component of job responsibilities, employees may have access to covered information, cardholder data, or other confidential customer information that must be protected at all times.? In connection with this, all employees must comply with both the Health Insurance Portability Accountability Act of 1996 (HIPAA) as described in the Notice of Privacy Practices and Privacy Policies and Procedures as well as all data security guidelines established within the Company's Handbook of Privacy Policies and Practices and Information Security Policy.?
Furthermore, it is every employee's responsibility to comply with the company's Code of Business Conduct. This includes but is not limited to adherence to applicable federal and state laws, rules, and regulations as well as company policies and training requirements.
Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on any category protected by applicable federal, state, or local law.
We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact the email below.
For accommodation requests, please contact HR Services Online at HRServices@highmarkhealth.org
California Consumer Privacy Act Employees, Contractors, and Applicants Notice
Req ID: J268085
