Treasury Management Operations Specialist (Tech & Analysis)

Raymond James Financial, Inc. • Pittsburgh, PA • 1d ago

Summary of the Position:

The Treasury Management Operations Specialist (Tech & Analysis) manages the Treasury Management client agreements and all accompanying documentation related to the Implementation of a client set-up. In addition, the employee conducts the Implementation process for new Treasury Management clients, sets up users and customer accounts for online banking services, and provides clients with training, ongoing support, and troubleshooting. The Treasury Management Operations Specialist will maintain a solid understanding of Remote Deposit capabilities, Check Positive Pay, ACH Positive Pay, ACH file processing, Wire Transfers, Lockbox, and general support for other online banking system features, usage, and hardware.

Primary Functions of the Position:

Assists the Treasury Management team lead on daily tasks

Performs client implementation set-up and processes maintenance requests

Provides customer training and client service for ongoing support

Processes customer equipment orders and provide general troubleshooting when necessary

Transmits / processes ACH, Wire, Account Transfers, Check Issuance, and Check Positive Pay transactions

Performs monthly billing and analysis statements for Treasury clients

Works closely with Relationship Managers, Treasury Management Officers, Deposit Operations, Wire Operations, ACH Operations, Compliance, and all other authorized parties affiliated with Treasury Services to effectively execute the responsibilities of the position

Performs other related duties, such as mailing and filing as assigned

Education and Experience Requirements:

High School Diploma or equivalent; post-secondary education preferred

Minimum 4 years of experience, including 2 years bank operations experience in a cash / treasury management role

Essential Skills and Abilities:

Demonstrated knowledge of all Treasury Management products, systems, and related processes

General understanding of transmission processing for ACH, Wire, Account Transfers, Check Issuance, and Check Positive Pay

General understanding of Deposit products including Checking, Money Markets, and Certificates of Deposits

Demonstrated ability to communicate effectively in writing and over the phone to facilitate customer set-up and conduct online training

Demonstrated ability to communicate effectively with support vendors and internal staff

Proficiency in basic math skills and general knowledge of Microsoft Office software is required

Job may require additional hours of work during peak periods to meet service levels

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