Customer Service Repersentative

Sysco • Auburndale, FL • 2d ago

RESPONSIBILITIES

Proactively communicate to all parties to exceed internal and external customer's expectations.

Able to handle escalated non-management issues

Respond timely and accurately to all internal and external customer correspondence along with thorough documentation.

Receives internal and external customer requests by telephone, email or chat, analyzes requests, provides information requested or ascertains who best can provide the information and routes the request to the proper person.

Demonstrates ownership of internal and external customer requests with follow through, documentation and complete resolution.

Assists in returns and replacements as needed.

Analyzes transactions, corrects records, and adjusts errors.

Provide accurate information regarding pricing and availability of in-stock items.

Resolves internal and external customer questions related to orders, places orders where opportunity is present.

Maintains 90% minimum average in customer service and sales area quality assurance reviews.

Has knowledge of product line, prices, delivery time, drop ship items, various marketing promotional services, and similar data, as required

Remain current with product knowledge by attending vendor meetings/training and participating in provided training/education.

Manage time effectively, meet personal goals and work effectively with other members of the distribution team.

Proactively identify and communicate areas of department, training and process improvements needed and for areas of company growth

Participate in training support of CSRI where needed.

Report any system or product inaccuracies timely.

Manage time effectively, meet personal and goals and work effectively with other members of the distribution team.

Follow company policies and procedures.

Performs other all duties as assigned.

Receive and released PO's for the OPCo's

Run monthly reports for a contract pricing

Updating and upload monthly pricing for every contract and deal screens

Qualifications:

Education: High School Diploma

Experience: 1 year of related experience

AFFIRMATIVE ACTION STATEMENT:

Applicants must be currently authorized to work in the United States. We are proud to be an Equal Opportunity and Affirmative Action employer, and consider qualified applicants without regard to race, color, creed, religion, ancestry, national origin, sex, sexual orientation, gender identity, age, disability, veteran status or any other protected factor under federal, state or local law. This opportunity is available through Sysco Corporation, its subsidiaries and affiliates.

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