Restaurant Supervisor, Gate City Casino

Delaware North • Nashua, NH • 1d ago

The opportunity

Delaware North Gaming is searching for a full-time Restaurant Supervisor to join our team at Gate City Casino in Nashua, New Hampshire. Ensuring the highest level of service to guests is our greatest priority. As a Restaurant Supervisor, you will lead hourly staff in the daily performance of their duties and effectively prioritize multiple tasks.

Pay

$24.00 - $27.00 / hour

Information on our comprehensive benefits package can be found at https://careers.delawarenorth.com/whatweoffer .

What we offer

We care about our team member's personal and professional well-being. Delaware North provides a benefits package designed to give you the comfort, safety, and security you need to deliver exceptional experiences for our guests. All team members receive benefits including:

Weekly pay

Employee assistance program

Training and development opportunities

Employee discounts

Flexible work schedules

Eligible team members may also receive: health, dental, and vision insurance, 401(k) with company match, paid vacation days and holidays, paid parental bonding leave, and tuition and/or professional certification reimbursement.

What will you do?

Maintain a safe and clean environment for guests and team members, ensuring the venue is adequately stocked with all products and supplies needed for service and all departmental and organizational policies and procedures are met

Assign duties to team members on shift and perform some service tasks

Assist managers in team member training and compliance

Investigate and resolve service complaints, review procedures operational areas in need of attention, as well as assist in the management of staffing levels in accordance with budgetary goals and business volume

Greet guests positively, professionally, and as an individual, and monitor guests' and team members needs within your assigned area

Oversee day-to-day front-of-house operations, ensuring seamless service and adherence to Delaware North best practices

Monitor and maintain a positive guest experience by upholding key service elements, anticipating needs, and resolving guest concerns promptly

Supporting service by monitoring guest volume across the floor, adjusting service coverage as needed, coaching in real-time, and ensuring consistent execution of service procedures

Monitor and ensure team members are adhering to alcohol service limits at all times. Administer and collect policy & procedure acknowledgements to ensure team compliance with company standards

Organize and maintain records of retention, including team files, checklists, and compliance documentation

Coordinating and communicating scheduling adjustments or modifications, as needed

Assist with purchasing and receiving processes to ensure accuracy of deliveries and maintain adequate inventory levels

More about you

Experience working in a restaurant; beneficial to have two years' supervisory experience

Self-motivated, superior organization, and guest service abilities

Excellent written and verbal communication skills with customer relations skills

No college degree required

Physical requirements

Must be able to carry up to 35 lbs

Standing, walking, bending for the duration of the shift, occasionally pushing and pulling to move equipment, mops, and brooms

Shift details

Days

Evenings

Holidays

Weekends

Who we are

Delaware North Gaming operates Gate City Casino in Nashua, New Hampshire. We offer players slots and video gaming machines, table games, poker rooms and tournaments, mobile sports betting, full-service restaurants, and own and operate the Sheraton hotel located nearby.

Our business is all about people, and that includes you. At Delaware North, you're not just part of a team - you're part of a global legacy: a family-owned company with 100+ years of history behind it. Our operations span the world, offering you unique paths to growth and success.

Who says you can't love where you work? With jobs in iconic sports arenas, stunning national parks, exciting casinos, and more, we pride ourselves on giving the world great times in great places. And whether you're interested in restaurants, hotels, sports, gaming, operations, or retail, part-time or full-time, we're invested in helping you achieve your career goals.

Together, we're shaping the future of hospitality - come grow with us!

Delaware North, along with its subsidiaries, is an equal opportunity employer, showcasing job opportunities and considering applicants for all positions without regard to race, color, religion, sex, gender identity, national origin, age, disability, protected veteran status, sexual orientation, or any other legally protected status.

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