At Central Maine Healthcare our team members are committed to providing exceptional care and experiences for our community and for each other every day.
Central Maine Heart and Vascular Institute is seeking a Full Time, Patient Services Representative to join our team!
This position pays $20.50 per hour!
Position Summary:
The Patient Service Representative- Scheduler (PSR/S) for CMHVI is responsible for accurate coordination and implementation of scheduling, registration, insurance verification, co-pay collection, telephone management, patient portal management and patient discharge (check-out) process for various hospital departments and provider locations within CMHVI and partner organizations. The PSR/S schedules complex visits or procedures coordinating the appropriate resources needed for each patient. The scheduling can include coordination and collaboration with up to five different resources. The job responsibilities require completing multiple tasks simultaneously. Responsible for accurate and complete patient accounts based on organization standards, policies and procedures, HIPAA, and compliance with regulatory agencies, to include but not limited to pre-registration and registration functions. Provide exceptional customer service to our Patients, Providers, and all Departments, specifically- Cardiothoracic Surgery, Vascular Surgery & Wound Care.
Education and Experience:
High school diploma or equivalent required.
Minimum of one year of experience directly communicating and providing service to patients or public; preferably in a healthcare related field.
Minimum of two years relevant experience knowledge of scheduling, registration, and medical terminology preferred.
Understanding of various insurance plan requirements, government agencies, Medicare and Medicaid preferred.
Demonstrated proficiency with data entry/keyboarding.
Essential Duties:
Interacts daily with patients regarding appointment scheduling, insurance verification, payment collection, medical necessity, etc.
Schedules complex appointments for all specialty services rotating to CT/Vascular office.
Interprets scheduling questions and provides clarification by developing and maintaining a working knowledge of services offered.
Living in Central Maine:
While not at work, our team members enjoy the endless opportunities for entertainment that Maine has to offer. Outdoor enthusiasts can enjoy skiing, boating along the coast and hiking at a state or national park. Centrally located to several popular attractions, residents can embark on day trips to Boston, North Conway, New Hampshire and Boothbay Harbor. Maine is a wonderful place to raise a family, with safe communities and great public and private schools.
About Central Maine Healthcare:
Central Maine Healthcare is an integrated healthcare delivery system serving 400,000 people living in central, western and Midcoast Maine. CMH's hospital facilities include Central Maine Medical Center in Lewiston, Bridgton Hospital and Rumford Hospital. CMH also supports Central Maine Medical Group, a primary and specialty care practice organization. Other system services include the Central Maine Heart and Vascular Institute, a regional trauma program, LifeFlight of Maine's southern Maine base, the Central Maine Comprehensive Cancer Center and other high-quality clinical services.
If you are passionate about making a difference and are looking for your next great career opportunity, we look forward to reviewing your application!
AT CENTRAL MAINE HEALTHCARE YOU ARE AT THE CENTER OF EVERYTHING WE DO
Our why, our purpose, drives every decision and action we take as a healthcare system. We strive everyday to deliver exceptional care, and to improve our community. We are a non-profit organization that is breaking the traditional healthcare mold by bringing our patients and their family's high value, low cost, and award-winning care while focusing on creating an exceptional experience for them; all within their communities. To accomplish this, we only hire individuals who are committed to excellence, who embody the principles of our CMH Experience Service Standards, and who are ready to step in and help their fellow team members achieve those exceptional results for our patients, their families, and the community.
Central Maine Healthcare System
The organization is broad in its footprint, with three (3) hospitals in Bridgton, Lewiston, and Rumford, and over 75 individual practices within our Medical Group. Lewiston's Central Maine Medical Center is a certified and award-winning level two trauma center, along with our Central Maine Heart and Vascular Institute and the upcoming highly anticipated launch of our comprehensive state of the art cancer treatment center. Both Bridgton and Rumford Hospitals are four (4) star accredited acute care hospitals, and our Medical Group and Maine Urgent Care Centers have won multiple awards within their specialties. As a system we are a six-time winner of the Leapfrog Safety A Rating since 2019, representing some of the highest quality care and outcomes nationwide. Our awards and accolades are only possible as a result of our commitment to culture, and a focus on safety and inclusion, in each of our patient's experiences and in the experiences we create within our teams.
If you are a person who is looking for a way to give back to your community, to help improve the lives of patients or those who care for our patients, want to be part of a growing organization that is setting the bar for Maine healthcare, apply to join Central Maine Healthcare today!
Diversity and Equal Employment Opportunity
CMH actively promotes diversity in its workforce at all levels of the organization. We strive to create and maintain a setting where we celebrate cultural and other differences and consider them strengths of the organization. CMH is an equal opportunity workforce and no one shall discriminate against any individual with regard to race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity, genetic information or veteran status with respect to any offer, or term or condition, of employment. We make reasonable accommodations to the known physical and mental limitations of qualified individuals with disabilities.
