Headquartered in Dublin, Ohio, Cardinal Health, Inc. (NYSE: CAH) is a global, integrated healthcare services and products company connecting patients, providers, payers, pharmacists and manufacturers for integrated care coordination and better patient management. Backed by nearly 100 years of experience, with more than 40,000 employees in nearly 60 countries, Cardinal Health ranks among the top 20 on the Fortune 500.
We boast tremendous opportunities to grow and apply technical skills to meet organizational needs, empowering talented team members who mentor and uplift others, led by leaders with a focus on employee development and well-being, dedicated training programs, and a collaborative atmosphere.
We currently have a career opening for a Supervisor Account Management.
As a member of the Account Management Customer Success Team, the Supervisor is an experienced health system advisor, master communicator, problem solver, people leader and on-going project manager responsible for the corporate office relationship with aggregate group Acute IDN(s) under a customer success Manager. This individual is a customer driven, entrepreneurial minded team player that wakes up every day focused on meeting customer needs and working proactively to build long-lasting relationships and sustainable processes and solutions.
Location: Remote
Travel: Quarterly to state of Pennsylvania.
Responsibilities
Corporate Customer Relationship and contract management.
This role will have 2 direct reports and supports a large corporate relationship.
Demonstrates deep customer expertise; collaborates with corporate offices to identify the drivers leading to business success.
Drive customer initiatives with our internal teams to further the partnership
Partner with management and leaders of other teams to contribute to organizational success of customer relationship.
Develops an elite team by training and coaching the professional development of account managers.
Ability to handle sensitive situations and/or information in a professional manner.
Deliver on commitments made during sales process by operationalizing and owning the terms and conditions of customer agreement to full extent.
Develop strategic IDN plan in collaboration with manager, inside sales, outside sales and other cross-functional teams. Identify critical account management capabilities and customer needs through deep understanding of business and customer base.
Own communication between the customer and Cardinal Health ranging from service issues to leading cadence calls.
Lead Business Review preparation and delivery, partnering with sales counterpart as appropriate, with focus on delivering insights and generating productive conversations around strategic initiatives/partnership.
Responsible for execution to customer agreement, including reporting of performance measurements, identification of savings opportunities, reporting the savings achieved and communicating back to customer; validates MMP and rebate calculations and delivers results.
The role will be 40% team leadership / 40% tactical / 20% project/process improvement.
Issue Resolution/Project Management
Responsible for identifying, quantifying, qualifying, tracking, and evaluating customer pain points and for facilitating, developing, designing, and implementing processes that improve overall customer experience. Act as customer advocate and liaison back into Cardinal Health organization (sales, customer service, implementation, contracts, operations).
Ensures that customers have a positive experience; commits to meet or exceed customer expectations.
Provides appropriate level of customer support on complex customer issues.
Manages more involved customer transactions with a focus on project initiatives and quality improvement.
Implements, measures, and evaluates the effectiveness of protocols, programs, or deliverables.
Compares measurement results to standards.
Identify opportunities to improve efficiency while providing flawless transactions, services and products.
Analytics and Reporting
Responsible for execution to customer agreement, including reporting of performance measurements, identification of savings opportunities, reporting the savings achieved and communicating back to customer.
Reporting of performance measurements to track and sustain continuous improvement for initiatives and routine business needs.
Qualifications
Prior experience in a customer facing role is required.
Strong Analytical and Reporting capabilities
Excel proficiency (VLOOKUP, Pivot Tables)
Healthcare knowledge required, preferably with pharmaceutical distribution specifically.
Prior Account Manager experience preferred.
Prior people leadership experience preferred.
Experiencing presenting and working with healthcare leadership preferred.
Ability to lead and manage both internal team members and external customers in a complex matrix environment.
Strong communication skills/attention to detail.
Anticipated pay range: $66.500 - 99,645
Bonus eligible: No
Benefits: Cardinal Health offers a wide variety of benefits and programs to support health and well-being.
Medical, dental and vision coverage
Paid time off plan
Health savings account (HSA)
401k savings plan
Access to wages before pay day with myFlexPay
Flexible spending accounts (FSAs)
Short- and long-term disability coverage
Work-Life resources
Paid parental leave
Healthy lifestyle programs
Application window anticipated to close: 9/7/25 *if interested in opportunity, please submit application as soon as possible.
The salary range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate's geographical location, relevant education, experience and skills and an evaluation of internal pay equity.
Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply.
Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.
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