Alamo Group Inc. is one of the most recognized and successful names in the Agricultural Market. The Customer Service Representative I is a key position in the Company and will support and contribute to the company goals of profitability, return on investment, inventory turnover, and accident prevention. The Customer Service Representative I, under direct supervision, inputs customer parts and machine orders, research order information, answer phones and assist customers with order and general product questions, promoting excellent customer service and maximizing sales.
Core Competencies for this position include:
Learning
People Relations
Communication
Position/Tech Knowledge
Results Driven
Essential Functions of the Job:
Focus, communicate, encourage and contribute to Safety in all aspects of the job and all company meetings.
Provide prompt and courteous customer service by phone and in person.
Process orders in accordance with all company programs and policies.
Make part or product suggestions with product lines and applications.
Proficient in all aspects of the order entry function, including promptly and accurately taking and entering orders received from customers.
Research information and communicate with other departments in responding to customer inquiries, as needed.
Provide product or part pricing information as requested.
Track orders using UPS and motor freight tracking systems.
Promote special order programs to the customer to maximize sales potential.
Perform other duties as directed by Supervisor.
Knowledge, Skills and Abilities (KSA's):
Good communication skills, both verbal and written, speak effectively to customers or employees of organization.
Excellent computer data entry, retrieval and analysis skills required.
Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals.
Able to reason and use good judgment.
Able to organize and prioritize work, meet deadlines and work under pressure.
Able to work overtime as needed, especially during peak business season.
Education and Experience:
High school diploma or GED Certificate; required.
1+ years experience of Agricultural equipment knowledge; preferred.
Working Conditions:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential function.
Use of standard office equipment and must be able to sit for extended periods of time.
Alamo Group is proud to be an Equal Employment Opportunity, Affirmative Action employer. All qualified applicants will be considered without regard to race, national origin, color, religion, age, genetics, sex, sexual orientation, gender identity or expression, disability or veteran status. We maintain a drug-free workplace and perform pre-employment substance abuse testing (where permitted by law).
