Customer Service Supervisor

Coach Inc • Elizabeth, NJ • 4h ago

Since its launch in 1993 with a collection of six essential handbags, Kate Spade New York has always been colorful, bold, and optimistic. Today, it is a global lifestyle brand that designs extraordinary things for the everyday, delivering seasonal collections of handbags, ready-to-wear, jewelry, footwear, home decor, and more. Known for its rich heritage and unique brand DNA, Kate Spade New York offers a distinctive point of view and celebrates communities of women around the globe who live their perfectly imperfect lifestyles.Kate Spade New York is part of the Tapestry portfolio - a global house of brands committed to stretching what's possible.A member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive.Job Title: Supervisor Outlet Primary Purpose:The successful individual will leverage their proficiency in retail to...Client & Service Expert: Partner with Store Manager to develop business driving initiatives that build a repeat business or attract a new customer to the store.Communicate and achieve store productivity targets including sales per hour, adt, upt, and capture rate. Ensure all associates complete the sales training program and develops strong product knowledge across all categories. Model and supervise the selling environment, provide consistent coaching on sales training process in order to ensure the highest level of customer service and sales.Leadership Presence: Achievement of personal sales goals.Educate team on sales plans, personal sales goals, store stats and drives team to achieve them. Ensure the highest level of service is provided to all customers through extensive product knowledge and the completion of product profiles. Foster a team environment by creating a fun, competitive, inviting atmosphere.Building Brand Equity: Understand and communicate the kate spade new york brand aesthetic, brand philosophy and lifestyle to the sales team and customer.Ensure brand and operating standards are met to support brand consistency. Ensure store presentation standards are achieved and maintained.Operational Excellence: Perform and supervise store opening and closing procedures including counting register funds, completing bank deposits, opening and closing registers and securing facility.Accurately processes all POS transactions and inventory functions such as transfers, receiving, fedex shipments, repairs and damages to maintain the integrity of the inventory. Adherence to Kate Spade loss prevention policies and operational procedures.The accomplished individual will possess...- Strong written and verbal communication skills- Detail oriented- Proactive ability to multi task and prioritize- An outstanding professional will have...- Minimum 2-3 years' experience in luxury goods or a comparable retail environment- College degree preferred- Prior luxury goods experience preferred- Physical requirements...- Available to work store schedule, as needed, including evenings and weekends- Standing for extended periods of time- Able to safely lift boxes up to 40 pounds- Comfortable climbing laddersOur Competencies for All Employees- Courage: Doesn't hold back anything that needs to be said; provides current, direct, complete, and "actionable" positive and corrective feedback to others; lets people know where they stand; faces up to people problems on any person or situation (not including direct reports) quickly and directly; is not afraid to take negative action when necessary.- Creativity: Comes up with a lot of new and unique ideas; easily makes connections among previously unrelated notions; tends to be seen as original and value-added in brainstorming settings.- Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in produ

Similar Jobs

Adaptive Planning Implementation Consultant, Senior Associate

PwC • Florham Park, NJ • 8min ago

Management & Administrative

Specialty/Competency: Workday Industry/Sector: Not Applicable Time Type: Full time Travel Requirements: Up to 60% At PwC, our people in business application consulting specialise in consulting services for a variety of b...

8min ago

Go to Apply

Adaptive Planning Implementation Consultant, Senior Associate

PwC • New York, NY • 11min ago

Management & Administrative

11min ago

Go to Apply

Administrative Support Coordinator

Northwell Health • New York, NY • 15min ago

Management & Administrative

Req Number 163914 Job Description Coordinates diversified clerical duties related to the operational needs of the office/department. Job Responsibility Coordinates diversified clerical duties which may include, but are n...

15min ago

Go to Apply

Administrative Assistant 1 or Administrative Assistant Trainee (NY HELPS)

New York State Civil Service • New York, NY • 20min ago

Management & Administrative

NY HELP Yes Agency Attorney General, Office of the Title Administrative Assistant 1 or Administrative Assistant Trainee (NY HELPS) Occupational Category Clerical, Secretarial, Office Aide Salary Grade NS Bargaining Unit...

20min ago

Go to Apply

Vice President Product Portfolio Operations Manager

JPMorgan Chase • New York, NY • 1h ago

Management & Administrative

Embrace the challenge of adapting to shifting priorities and resources while contributing to a dynamic team and applying your expertise, strategic thinking skills, and operational excellence across product lines. As a Pr...

1h ago

Go to Apply

Environmental Services / Custodial Operations Manager 1

Sodexo • Newark, NJ • 1h ago

Management & Administrative

Role Overview We are the Communities we serve! This account is part of the SodexoMagic portfolio of business. Sodexo is seeking an Environmental Services Operations Manager for Newark Beth Israel Medical Center, located...

1h ago

Go to Apply

Global Manager, Performance Operations

Mediabrands Worldwide, Inc. • New York, NY • 1h ago

Management & Administrative

Position SummaryWe are seeking an experienced Performance Operations Manager to add to our Global Operations team. The person in this role will leverage data, tools, and process to optimize and steward foundational works...

1h ago

Go to Apply

Product Portfolio Operations Manager

JPMorgan Chase • New York, NY • 1h ago

Management & Administrative

1h ago

Go to Apply

80004487-Customer Service Manager, Airport Customer Operations

American Airlines • New York, NY • 1h ago

Management & Administrative

Intro Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you'll travel the world, grow your expertise and become the best version of you. As y...

1h ago

Go to Apply

Product Manager, Operations and Catalog, Marketplace

Amazon • New York, NY • 1h ago

Management & Administrative

Description We're seeking a detail-oriented Senior Product Manager to optimize Shopbop's operational efficiency and catalog management within Amazon Marketplace. This role focuses on day-to-day marketplace operations, ca...

1h ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.