Operations Manager

Wells Fargo • Tukwila, WA • 2h ago

About this role:

Wells Fargo is seeking an Operations Manager in Lockbox Operations as part of our Global Operations team. Learn more about the career areas and lines of business at wellsfargojobs.com/career-areas

In this role, you will:

Manage and develop one or more specialized customer service and operations functional teams within Operations area with complex and risk in functional area

Develop strategies to improve staffing processes, ensure specialized functions meet regulatory guidelines in support of risk management and compliance

Engage stakeholders and internal partners associated within the Operations area

Work independently on moderately complex issues and projects

Identify opportunities for process improvement and risk control development and escalates issues to more experienced management

Provide training, performance, evaluation and coaching of less experienced team

Make decisions and resolve issues regarding resources, objectives and operations of functional area and team to meet business objectives

Interpret and develop policies and procedures for operation functions with low to moderate complexity within scope of responsibility

Provide responsibility for budget and financial performance

Collaborate and influence all levels of professionals including more experienced managers

Lead team to achieve objectives

Manage allocation of people and financial resources for Operations

Mentor and guide talent development of direct reports and assist in hiring talent

Required Qualifications:

4+ years of Operations experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

2+ years of leadership experience

Desired Qualifications:

Strong leadership and interpersonal skills.

Adaptability and ability to think on your feet to adjust and react to daily operations issues.

4+ years of Lockbox Operations experience

Experience leading other exempt level managers

Ability to interact with all levels of an organization

Ability to exercise independent judgment to identify and resolve problems

Ability to identify risks and propose mitigation plans

Ability to manage initiatives involving process improvements

Ability to manage to production goals, deadlines, and various metrics

Experience successfully collaborating with others in a change driven environment

Ability to motivate and provide performance feedback to staff

Strong analytical skills with high attention to detail and accuracy

Strong time management skills and ability to meet deadlines

Job Expectations:

Flexibility and willing to work non-standard hours; including holidays, weekends & extended shifts.

This is a Monday - Friday position with a start time of 4:00 AM and expected to stay till work is completed . Schedule and time may be adjusted in the future, based on operational need and ongoing Lockbox initiatives.

Pay Range

Reflected is the base pay range offered for this position. Pay may vary depending on factors including but not limited to achievements, skills, experience, or work location. The range listed is just one component of the compensation package offered to candidates.

$92,000.00 - $145,000.00

Benefits

Wells Fargo provides eligible employees with a comprehensive set of benefits, many of which are listed below. Visit Benefits - Wells Fargo Jobs (https://www.wellsfargojobs.com/en/life-at-wells-fargo/benefits) for an overview of the following benefit plans and programs offered to employees.

Health benefits

401(k) Plan

Paid time off

Disability benefits

Life insurance, critical illness insurance, and accident insurance

Parental leave

Critical caregiving leave

Discounts and savings

Commuter benefits

Tuition reimbursement

Scholarships for dependent children

Adoption reimbursement

Posting End Date:

15 Aug 2025

*Job posting may come down early due to volume of applicants.

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo (https://www.wellsfargojobs.com/en/diversity/disability-inclusion/) .

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy (https://www.wellsfargojobs.com/en/wells-fargo-drug-and-alcohol-policy) to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.

Req Number: R-479744

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