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REVENUE REGIONAL MANAGER

State of Arkansas • Jonesboro, AR • 1w ago

Date: Aug 6, 2025

Req ID: 51864

Location:

Jonesboro, AR, US, 72401

Category: DFA - REVENUE SERVICES DIV

Anticipated Starting Salary: $69,395

Position Number: 22107829

County: Craighead

Posting End Date: 8/13/2025

Anticipated Starting Salary: $69,395

State Revenue Office

The mission of the Department of Finance and Administration is to provide Arkansas citizens convenient, effective, and courteous service which will encourage voluntary compliance with tax, license, and child support laws.

Position Information

Job Series:Revenue Programs

Classification:Revenue Regional Manager - Competitive

Class Code:PRP10C

Pay Grade:SGS09

Salary Range:$69,395 - $102,705

Job Summary

The Revenue Regional Manager is a senior leadership classification responsible for managing the operations and personnel of multiple DFA Revenue or Child Support offices within a designated region of Arkansas. This role provides strategic oversight, ensures compliance with state tax laws and policies, and fosters efficient service delivery to the public across a variety of revenue functions, including tax processing, collections, licensing, motor vehicle, or child support services.

Primary Responsibilities

Oversee the daily operations and performance of multiple Revenue or Child Support offices within an assigned geographic region. Ensure uniform interpretation and implementation of state tax laws, state and federal child support laws, regulations, and DFA policies across all locations in the region. Monitor service delivery, workflow, and customer service quality to ensure efficient and timely public interactions. Coordinate and facilitate staff training, professional development, and operational updates within the region. Evaluate regional performance through data analysis and reporting; recommend and implement process improvements. Serve as the primary contact for escalated customer issues, office emergencies, or policy concerns within the region. Collaborate with DFA central leadership, IT, legal, and HR teams to align regional practices with statewide strategies. Conduct regional meetings, site visits, audits, and compliance checks to ensure accountability and operational integrity. Support the development and implementation of legislative, procedural, or technology changes impacting office operations.

Knowledge and Skills

Applies strategic thinking to coordinate regional goals with statewide initiatives. Effectively allocates resources and staff to meet operational and customer service needs. Communicates clearly and confidently with staff, supervisors, public stakeholders, and executive leadership. Addresses public concerns professionally and resolves conflicts diplomatically. Uses performance data and financial reports to identify trends, risks, and opportunities for improvement. Comfortable navigating complex regulatory environments and leading teams through procedural or legislative change.

Minimum Qualifications

An associate or bachelor's degree in accounting, finance, business administration, public administration, economics, social work, or a related field plus four years' experience in the supervised or related field, including two years in a supervisor or leadership capacity. OR A high school diploma plus six (6) years of experience in customer service, bookkeeping, tax preparation, cash handling, data entry, administrative support, or the supervised field, including two (2) years in a supervisory or leadership capacity.

Licensure/Certifications

N/A OTHER JOB RELATED EDUCATION AND/OR EXPERIENCE MAY BE SUBSTITUTED FOR ALL OR PART OF THESE BASIC REQUIREMENTS, EXCEPT FOR CERTIFICATION OR LICENSURE REQUIREMENTS, UPON APPROVAL OF THE QUALIFICATIONS REVIEW COMMITTEE.

The State of Arkansas is committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, pregnancy, age, disability, citizenship, national origin, genetic information, military or veteran status, or any other status or characteristic protected by law.

ONLY COMPLETED APPLICATIONS WITH WORK HISTORY WILL BE ACCEPTED.

Applications must include complete work history and references. A resume may accompany the state application but will not be substituted for any part of the application. False, misleading, or incomplete statements may result in disciplinary action and possible termination.

Veteran Preference: A copy of a DD-214 must be submitted to the Hiring Official at the time of interview to be considered for Veteran Preference.

This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9. For more information on E-Verify, or if you believe that your employer has violated its E-Verify responsibilities, please contact DHS at (888) 897-7781 or dhs.gov/e-verify.

Nearest Major Market:Jonesboro

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