Help Desk Analyst

Robert Half • Dallas, TX • 2h ago

Description We are looking for a skilled Help Desk Analyst to join our team on a long-term contract basis in Dallas, Texas. In this role, you will provide essential technical support to resolve hardware, software, and network issues. This is a fantastic opportunity to work in a dynamic environment where your problem-solving and customer service skills will make a direct impact.

Responsibilities:

Deliver Tier 1 technical support for a variety of issues, including software, hardware, and network-related concerns.

Install, configure, and maintain workstations, peripheral devices, and mobile equipment.

Escalate unresolved technical issues to Tier-II support when necessary, ensuring a seamless resolution process.

Communicate effectively with users, providing clear updates and maintaining ownership of issues until resolution.

Adhere to service quality standards and meet established service level agreements.

Participate in an on-call rotation to provide support outside regular hours and handle remote troubleshooting tasks. Requirements - Associate's degree in Computer Science, Information Technology, Business Administration, or a related field.

Minimum of six months of experience in desktop support or a similar technical support role.

Proficiency with Windows operating systems, Microsoft Office Suite, and ServiceNow.

Strong troubleshooting abilities and a customer-focused mindset.

CompTIA A+ certification preferred, or willingness to obtain it within five months of starting the role.

Familiarity with Active Directory and basic troubleshooting techniques.

Excellent communication and interpersonal skills with the ability to manage multiple priorities at once. Technology Doesn't Change the World, People Do.®

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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