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Help Desk Technician

CACI International • Riverside, CA • 2h ago

Job Category: Information Technology

Time Type: Full time

Minimum Clearance Required to Start: Secret

Employee Type: Regular

Percentage of Travel Required: Up to 10%

Type of Travel: Continental US

CACI is seeking a GIDEP Help Desk Support Specialist to provide frontline support for the Government-Industry Data Exchange Program (GIDEP). This role is essential in supporting users with system access, troubleshooting technical issues, and maintaining high levels of customer satisfaction.

Responsibilities:

Provide first-level technical support to GIDEP users via phone, email, and ticketing systems.

Troubleshoot and resolve user issues related to system access, data entry, and navigation.

Assist users with registration, account updates, and training requests.

Document and track all help desk interactions and resolutions in the service management system.

Escalate complex or unresolved issues to appropriate technical or program support personnel.

Maintain and update help desk procedures, FAQs, and user guides.

Support the GIDEP Team in system updates, user feedback collection, and improvement initiatives.

Monitor system performance and report outages or anomalies.

Qualifications:

Strong customer service and communication skills (written and verbal).

Ability to manage and resolve multiple tasks and issues in a timely manner.

Proven ability to work independently with minimal supervision.

Proficient in Microsoft Office Suite and help desk ticketing systems.

U.S. Citizenship.

Ability to obtain and maintain a security clearance.

Desired Qualifications:

Familiarity with government systems and information assurance policies.

What You Can Expect:

A culture of integrity.

At CACI, we place character and innovation at the center of everything we do. As a valued team member, you'll be part of a high-performing group dedicated to our customer's missions and driven by a higher purpose - to ensure the safety of our nation.

An environment of trust.

CACI values the unique contributions that every employee brings to our company and our customers - every day. You'll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality.

A focus on continuous growth.

Together, we will advance our nation's most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground - in your career and in our legacy.

Your potential is limitless. So is ours.

Learn more about CACI here. (https://careers.caci.com/global/en/life-at-caci)

Pay Range : There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits. Learn more here (https://careers.caci.com/global/en/employee-benefits) .

The proposed salary range for this position is:

$47,900 - 95,600 USD

CACI is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, age, national origin, disability, status as a protected veteran, or any other protected characteristic.

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