NY HELP Yes
Agency Attorney General, Office of the
Title Information Technology Specialist 3 (NY HELPS)
Occupational Category I.T. Engineering, Sciences
Salary Grade 23
Bargaining Unit PS&T - Professional, Scientific, and Technical (PEF)
Salary Range From $86681 to $109650 Annually
Employment Type Full-Time
Appointment Type Contingent Permanent
Jurisdictional Class Competitive Class
Travel Percentage 10%
Workweek Mon-Fri
Hours Per Week 37.5
Workday
From 8:30 AM
To 5 PM
Flextime allowed? No
Mandatory overtime? No
Compressed workweek allowed? No
Telecommuting allowed? Yes
County Albany
Street Address 10 British American Blvd
City Albany
State NY
Zip Code 12110
Duties Description Under the direction of an Information Technology Specialist 4, SG25, the Information Technology Specialist 3, SG23, will be a member of the ServiceNow team within the IT Client/Delivery Services section, which is responsible for ServiceNow development and administration, first and second level customer support, desktop and software support, asset inventory tracking and the coordination of enterprise-wide software and hardware initiatives. Duties:- Configure, customize and maintain the ServiceNow platform, including user/group/role administration, platform upgrades and security, enterprise and third-party system integrations, modules and workflow processes. - Ensure system data integrity and support designs for ServiceNow data loads and transform maps. - Generate reports and dashboards to support business decision making. - Create, maintain and enhance Incident Management, Change Management, Asset Management, Service Catalog, Knowledge Management and the Self-Service Portal. - Collaborate with stakeholders across IT and other departments to update and implement policies/procedures, change management, notifications and user/group management. - Provide user support, troubleshooting and training to ensure best practices are followed. - Maintain clear, comprehensive and up-to-date technical architecture documentation of configurations, workflows and system changes. - Ensure timely and effective resolution of ServiceNow related incidents, service requests and escalations. - Stay informed about ServiceNow platform updates, new features and best practices to recommend. - Other duties as assigned.
Minimum Qualifications Competitive Minimum Qualifications:You must be currently reachable on the appropriate eligible list for this title or eligible to transfer to this title under Section 52.6, 70.1, or 70.4 of the Civil Service Law.Transfers:For 52.6, 70.1 and 70.4 transfer to an Information Technology Specialist 3, salary grade (SG)-23, you must have one year of permanent competitive service in an approved title for transfer allocated to an SG-21 or above.To determine if your current Civil Service title is eligible for transfer to this title, visit the Career Mobility GOT-IT website: Career Mobility Office » GOT-IT (ny.gov)Appointments via transfer must not result in a second, consecutive transfer with an advancement of more than two Salary grades or one M-grade.This title is part of the New York Hiring for Emergency Limited Placement Statewide Program (NY HELPS).For the duration of the NY HELPS Program, this title may be filled via a non-competitive appointment, which means no examination is required but all candidates must meet the minimum qualifications of the title for which they apply.At a future date (within one year of permanent appointment), it is expected employees hired under NY HELPS will have their non-competitive employment status converted to competitive status, without having to compete in an examination. Employees will then be afforded with all of the same rights and privileges of competitive class employees of New York State. While serving permanently in a NY HELPS title, employees may take part in any promotion examination for which they are qualified. Employees appointed via the NY HELPS program are restricted for promotional appointment until their position is covered-in to the competitive class by the New York State Civil Service Commission (CSC), or they otherwise obtain permanent competitive status. The CSC has recently covered-in employees who were appointed via NY HELPS on a permanent or contingent permanent basis between June 26, 2024 and June 11, 2025. Notification to employees regarding a change in their status is forthcoming. You may wish to apply if you received a permanent NY HELPS appointment to a qualifying title within these timeframes and are interested in this opportunity. Your eligibility for promotion will be reviewed by Human Resources. Employees with a permanent NY HELPS appointment occurring effective June 12, 2025 or later will be addressed with a subsequent cover-in. Non-Competitive Qualifications for appointment under the New York Hiring for Emergency Limited Placement Statewide (NY HELPS) program:Five years of professional experience in the following computer related areas: network, server, storage, and systems management; telecommunications, IT customer support and training; computer installation, diagnosis, and repair; technical writing; computer security; knowledge management; database administration, design, and management; internet/intranet development, design, and maintenance; information technology project management; design and development of geographic information systems or computer aided drafting applications; computer programming; business/systems analysis; program design; or program testing.ORA bachelor's degree in any field including or supplemented by 15 semester credit hours in computer science and two years of experience; or a bachelor's or higher-level degree in any field and three years of experience; or an associate degree with 15 semester credit hours in a computer science field and four years of experience.Preferred Qualifications:- 3+ years of administrative work in ServiceNow or similar system. - Professional certification as a ServiceNow Certified System Administrator (CSA). - Experience using ServiceNow data tables and ITSM processes. - Experience with HRSD and Employee Center pro administration and flows a plus. - Ability to analyze complex situations and provide solutions. - Excellent attention to detail. - The ability to react quickly to shifting priorities. - Ability to work independently and collaboratively in a team environment.
Additional Comments Careers with the State offer multiple benefits including paid vacation leave (13+ days per year), sick leave, paid State holidays off, health insurance including vision & dental, entry into the NYS retirement (pension) system, education and training, eligibility for public student loan forgiveness, and job stability with promotional opportunities. Workplace flexibilities include multiple options for employees including telecommuting (up to two days per week) and alternative work schedules. Candidates from diverse backgrounds are encouraged to apply. The OAG is an equal opportunity employer and is committed to workplace diversity.For new State employees appointed to graded positions, the annual salary is the hiring rate (beginning of the Salary Range) of the position. Promotion salaries are calculated by the NYS Office of the State Comptroller in accordance with NYS Civil Service Law, OSC Payroll rules and regulations and negotiated union contracts.
Some positions may require additional credentials or a background check to verify your identity.
Name Human Resources Management Bureau
Telephone 518-776-2500
Fax
Email Address hr.recruitment@ag.ny.gov
Address
Street Office of the Attorney General, Human Resources Managment Bureau
The Capitol
City Albany
State NY
Zip Code 12224
Notes on Applying Please send your cover letter and resume that includes a statement on how you meet the minimum qualifications for the position to HR.Recruitment@ag.ny.gov. Please include Vacancy ID # 194938 for prompt routing and review. For more information about the OAG, please visit our website: www.ag.ny.gov.
