Service Advisor

Hendrick Automotive Company • Raleigh, NC • 2h ago

Reggie Jackson Airport Honda

Location: 9530 Lumley Road, Raleigh, North Carolina 27617

Summary: Responsible for selling, identifying and documenting service, maintenance, and repair service for customers. Responsible for scheduling service to be performed.

Supervisory Responsibilities: This job has no direct supervisory responsibilities.

Essential Duties and Responsibilities include the following:

Works with customer and technician to identify required maintenance.

Advises customers on necessary and recommended services.

Offers additional services and repairs to customers.

Computes cost of replacement parts and labor to restore vehicle to condition specified by customer.

Estimates cost of mechanical, electrical, or other repairs.

Enters itemized estimate on service order and explains estimate to customer.

Schedules appointments with customer.

Meets dealership's standards for repair and order production.

Maintains CSI at or above Company standards

Maintains an organized, clean and safe work area

Participates in required training

Records all hours worked accurately in company timekeeping system

Follows Safeguards rules and regulations.

Demonstrates the Company's Core Values

Complies with Company policies and procedures

Observes all Federal, State, Local and Company safety rules and regulations in the performance of duties.

Other duties as assigned

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with medical conditions to perform the essential functions.

Desired Education:

o GED

v High School Diploma

o Associate Degree

o Bachelor Degree

o Master Degree

o Doctorate Degree

Field of Study/Work Experience:

o Accounting

v Automotive

o Business

o Human Resources

o Information Technology

Desired Work Experience:

o up to 3 years

v 3-5 years

o 5+ years

Education/Experience:

Previous experience in automotive or customer service industries. Working knowledge of the mechanical operations of vehicles. Excellent interpersonal, customer service, and organizational skills.

Certificates and Licenses:

v Valid Driver's License

o Automobile Salesperson License

Computer Skills:

Intermediate skills in Microsoft Office products. Ability and knowledge of the Dealership Management System and other web based applications utilized for operations.

Communication Skills:

Ability to understand and follow instructions. Ability to communicate effectively with customers and company personnel.

Attendance Expectations:

The position requires regular and predictable attendance. Scheduled shifts may include evening hours, weekends, and holidays.

Physical Demands:

While performing the duties of this Job, the employee is regularly required to talk or hear. The employee is frequently required to stand; walk; and sit.

May be exposed to load noise, vibration, exhaust fumes, and other service repair conditions.

Environment Demands:

Duties are generally performed in the service area. Responsibilities may include conducting road tests on customer vehicles. Work includes inspection of customer vehicles and frequent movement around the Service Department to convey information between customers and service technicians. Frequently interacts with customers, service manager and service technicians, and employees from various departments in the dealerships.

Verbal and Writing Ability:

Ability to read and comprehend instructions, correspondence, and memos. Ability to effectively present information in one-on-one and small group situations to customers and other employees.

Math Ability:

Ability to add, subtract, multiply and divide.

Reasoning Ability:

Ability to apply common sense understanding to carry out instructions. Ability to deal with standardized situations.

Core Values:

To perform the job successfully, an individual should demonstrate the following Core Values:

Servant Leadership

Servant Leaders consciously put the needs of others before their own, because to serve people is to value them.

Teamwork through Trust & Respect

Diversity is strength, and when we trust and respect one another we can work as a team to achieve at a high level.

Integrity

Being honest and transparent with people, in an effort to do the right thing within the letter and spirit of the law, drives every action we take and every decision we make.

Commitment to Customer Enthusiasm

Every day we recommit ourselves to the customer experience, and we are empowered to exceed the expectations of our customers.

Passion for Winning

Hendrick's tradition of winning is based on the idea of striving to be the best, not the biggest, and is therefore defined by how we treat our people.

Accountability at All Levels

Taking ownership of our actions and our decisions allows us to grow as individuals, and support each other as a team.

Commitment to Continuous Improvement

Every day we soften our hearts as well as our egos, in order to seek out and improve upon areas of opportunity within ourselves and our team.

This job description in no way states or implies that these are the only duties and responsibilities to be performed by this employee. The employee will be required to follow any other instructions and to perform any other duties and responsibilities upon the request of a supervisor. This job description is subject to revision at the discretion of the company.

Hendrick is an Equal Opportunity employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. For more information regarding the EEOC, please visit https://www.eeoc.gov/sites/default/files/2023-06/22-088\EEOC\KnowYourRights6.12ScreenRdr.pdf.

Similar Jobs

Customer Supply Chain Manager

Belcan • Cary, NC • 1h ago

Management & Administrative

Customer Supply Chain Manager Job Number: 359169 Category: Administrative Description: Job Title: Customer Business Partner Location: Cary, NC - Hybrid Zip Code: 27513 Start Date: ASAP Job Type: Direct Hire Pay Rate: Up...

1h ago

Go to Apply

UTS- Temporary Shipping & Receiving Clerk at NC State University

North Carolina State University • Raleigh, NC • 2h ago

Management & Administrative

Join the Pack! A community with nearly 8,000 faculty and staff, and 30,000 students. NC State is one of the largest employers in North Carolina, offering a large range of career opportunities. Visit us at https://jobs.hr...

2h ago

Go to Apply

UTS - Temporary Purchasing Agent at NC State University

North Carolina State University • Raleigh, NC • 2h ago

Management & Administrative

2h ago

Go to Apply

Customer Service Advocate I

Centene Corporation • Raleigh, NC • 2h ago

Management & Administrative

You could be the one who changes everything for our 28 million members as a Customer Care professional at Centene. As a diversified, national organization, you'll have access to competitive benefits including a fresh per...

2h ago

Go to Apply

HTRW Program Manager

St. George Tanaq Corporation • Raleigh, NC • 8h ago

Management & Administrative

HTRW Program Manager Fully Remote-TX Job Type Full-time Description Overview Tanaq Environmental, LLC. (TEL) delivers environmental engineering, investigation, consulting, and remediation services to government agencies...

8h ago

Go to Apply

Customer Service Associate

Walgreens • Apex, NC • 1d ago

Management & Administrative

Job Description: Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service. Custome...

1d ago

Go to Apply

Customer Service Associate

Walgreens • Garner, NC • 1d ago

Management & Administrative

1d ago

Go to Apply

Sales Manager (Remote)

American Express Global Business Travel • Raleigh, NC • 1d ago

Management & Administrative

Amex GBT is a place where colleagues find inspiration in travel as a force for good and - through their work - can make an impact on our industry. We're here to help our colleagues achieve success and offer an inclusive...

1d ago

Go to Apply

Sales Manager (Part Time) - 24H210

Carter's/OshKosh • Raleigh, NC • 1d ago

Management & Administrative

QUESTIONNAIRE-3-52 513 If you are a CURRENT Carter's employee, do not apply via this external application. Search "Browse Jobs" in Workday to apply internally. POSITION PURPOSE The Sales Manager's purpose is to uphold th...

1d ago

Go to Apply

Workforce Operations Manager

Meta • Raleigh, NC • 1d ago

Management & Administrative

Summary: Join our Data Center Business Operations team as the Workforce Operations Manager, where you will play a critical role in ensuring our workforce scales efficiently to meet the demands of Meta's rapidly growing i...

1d ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.