Customer Service Representative

EMPLOYEE BENEFITS CORPORATION • Middleton, WI • 5h ago

JOB REQUIREMENTS: Position Summary: Employee Benefits Corporation is
hiring a Customer Service Representative. The Customer Service
Representative is responsible for interacting with customers via
telephone or email to address inquiries and resolve concerns regarding
Employee Benefits Corporation\'s products and services. This position
has frequent customer contact and interacts across multiple departments
on a daily basis. This person may work in our Middleton, WI office,
fully remote (Wisconsin locations only), or a combination of the two
depending on availability. Responsibilities Include: Manage a high
volume of calls in a timely and effective manner Establish rapport and
trust with all customers, ensuring a high quality and meaningful
experience is delivered with every interaction Obtain information from
multiple systems and relay to customers in a seamless manner. Maintain
and proactively manage CRM database, documenting each customer
interaction and action in a timely, compliant manner and in adherence
with departmental standards Obtain and maintain current and ongoing
product and regulation related knowledge at a level of proficiency to
resolve requests and inquiries De-escalate situations involving
dissatisfied customers, offering patient assistance and support
Qualifications: High School diploma or equivalent 2 years customer
service experience Ability to remain calm when dealing with challenging
customers Excellent listening, verbal and written communication skills
Strong attention to detail Ability to articulate relevant information in
an organized and concise manner Demonstrated experience de-escalating
customer issues Enthusiasm for working in a fast-paced, structured
environment Strong ability to multi-task Strong critical thinking skills
to help manage difficult situations Computer proficiency in
Windows-based applications along with a demonstrated ability to learn
new software programs Basic working knowledge of Microsoft Word and
Outlook Preferred Qualifications: Associate degree in Business or
related field Previous experience in a high volume call center
Demonstrated ability to guide customers through troubleshooting and
navigating various company systems and the mobile application Experience
providing customer service for a variety of products in the financial
services or healthcare industry We Offer: A friendly, collaborative team
environment A competitive compensation and benefits package that
includes employee-ownership Opportunities for personal and professional
growth Flexible scheduling to encourage and support a healthy work-life
balance More About Us: Employee Benefits Corporation administers a
variety of employee benefits, from IRS-approved, tax-advantaged plans to
COBRA and state-regulated continuation administration through
informative education materials, dedicated reporting, creative plan
design and expert... For full info follow application link. We are an
equal-opportunity employer. *** APPLICATION INSTRUCTIONS: Apply
Online: ipc.us/t/7A531D0CE0DE4282

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