Sr. Site Manager, Amazon Last Mile Operations

Amazon • Scott City, MO • 1d ago

Description

Launch Bonus: This position qualifies for a $20,000 USD internal launch bonus.

Eligibility Requirements: Candidates are ineligible to receive more than one Launch Bonus within a calendar year. Bonus payments are payable in accordance with the Company's standard payroll practice and subject to applicable withholding taxes.

This is for a new RSR delivery station launch. This RSR station's operation will include the RSR+ operation which brings same day fulfillment to rural delivery stations

RSR Sr. Station Leaders are responsible for all budgetary, people development and operations objectives for an RSR Delivery Station. Additional responsibilities include managing and leading a team of Operations and Area Managers, coaching and mentoring the team to ensure performance objectives are met, building positive employee relations and building leadership bench strength within the DS.

Key job responsibilities

Responsible for the overall safety, quality, performance, customer experience and people development for all delivery station operations

Drives vision for station team and creation of quality initiatives, process change initiatives and other lean initiatives to enable their functional area and ultimately the DS to meet and exceed business plan

Problem-solves for closing gaps between performance and goals

Will set and clarify requirements and expectations for Operations, and Area Managers. Measures performance, provides feedback, and holds Ops Managers accountable for their performance and the performance of their departments

Manages an environment concerning the delivery of Amazon orders direct to our customers, subject to ever rising volume and complexity, operating on a 24/7 basis

Manages day-to-day relationships with multiple Delivery Service Providers (DSPs)

Presents operational metrics regularly to the senior leadership team

Hires and develops top talent. Creates and implements a talent plan for the site including talent acquisition, performance and career management, learning and development, succession planning, and employee engagement

Leverages the Operations, and Area Managers by sourcing and nurturing ideas, and rolling them into the creation of improvement plans for the functional area

Cultivates strong culture and engagement throughout all levels of the delivery station team

Takes proactive steps to ensure that best practices are shared across all departments, shifts and among the network.

Works with key business partners such as Transport & Sortation, DSP Management, Finance, Loss Prevention, IT, HR, ACES and Engineering to build and secure support and resources for projects and initiatives in their area, as well as providing needed support and resources for other staff initiatives

Basic Qualifications

Completed Bachelor's degree from an accredited university or 2+ years' Amazon work experience

7+ years' direct management experience, including a salaried, hourly and agency workforce, in a logistics, fulfillment, last-mile manufacturing, engineering, production or distribution environment

Demonstrated track record of delivering performance and financial based results in high pressure environments

Experience with performance metrics and process improvement and lean techniques

Experience with the full lifecycle staffing, including interviewing, hiring, performance management, promotions and terminations

Strong analytical capability; track record of digging into data and finding solutions for a variety of operational problems

Excellent communication skills (including local language and English, written and verbal)

Experience managing third party resources on a regional/national scale

Experience managing contingent workforce in a business with peak seasons

Candidates must be flexible to work a variety of hours as business demands, including overnight, weekends and holidays

Preferred Qualifications

Degree in Engineering, Operations or related field and MBA preferred

Experience in a startup environment

Ability to handle changing priorities and use good judgment in stressful situations

Interest in long-term career development

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $121,500/year in our lowest geographic market up to $200,900/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits . This position will remain posted until filled. Applicants should apply via our internal or external career site.

Amazon

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