Customer Service Representative

Robert Half • Southport, NC • 2w ago

Description We are looking for a dedicated Customer Service Representative to join our team in Southport, North Carolina. In this contract role, you will play a key part in enhancing customer satisfaction by addressing inquiries, resolving concerns, and ensuring seamless communication. If you excel in providing outstanding service and enjoy collaborating with others in a fast-paced environment, this position may be perfect for you.

Responsibilities:

Respond to customer inquiries via phone, email, or in-person interactions, ensuring prompt and detail-oriented communication.

Address and resolve customer complaints effectively, following up to ensure issues are fully resolved.

Maintain accurate and up-to-date customer records, documenting all interactions and updates in the system.

Collaborate with team members and other departments to deliver comprehensive solutions to customer needs.

Stay informed about new products, services, and updates to provide customers with accurate and current information.

Operate and manage multi-line phone systems to handle high volumes of incoming calls efficiently.

Prioritize tasks and manage time effectively to meet customer demands in a timely manner.

Ensure compliance with company policies and procedures while handling sensitive information. Requirements - Proven experience in customer service or a related field.

Proficiency in operating multi-line phone systems and handling high call volumes.

Strong data entry skills with a focus on accuracy and attention to detail.

Excellent communication skills, both verbal and written.

Ability to collaborate effectively with team members and other departments.

Familiarity with maintaining customer records and using customer relationship management (CRM) systems.

Ability to handle complaints with professionalism and empathy.

Willingness to learn and adapt to new products, services, and procedures. TalentMatch®

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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