Healthcare Customer Service

American Cybersystems, Inc. • Dublin, OH • 21h ago

Innova Solutions has a client that is immediately hiring for a Healthcare Customer Service. Position @type: Full-time Contract Duration: 6 months contract Location: Remote As a Healthcare Customer Service, you will:

Will possess basic knowledge of all Managed Care solutions Customer outreach through email, over the phone, live chat, and intake form

Manage an average of 10-15 customer cases at a time

Answer an average of 15-40 incoming calls per day from pharmacies and Sales Team Lead as Managed Care point person on conference calls for pharmacy chains and buying groups

Attend and engage in daily Team huddle Attend and engage in cross-departmental meetings

Confident, articulate and professional speaking abilities Maintain structured and organized day-to-day responsibilities

Adaptable to the fluctuating healthcare landscape and open to new ideas and concepts

Acts as an advocate and liaison between the customer and the organization

Applies basic concepts, principles and technical capabilities to perform routine tasks

Responsible for identifying and tracking customer pain points

Upholds department SOPs and SLAs and department goals

Able and willing to troubleshoot technical issues Implement processes that improve overall customer experience

The ideal candidate will have:

Education: Bachelor's degree preferred or equivalent work experience, preferred

1-3+ years of previous customer service experience preferred

Strong communication skills

Prior computer experience using Microsoft Office systems required Managed care, reimbursement, and in-store pharmacy experience preferred

Strong verbal and written communication skills as well as great listening skills Organizational skills Detail-oriented Multi-task oriented

Possess a strong work ethic and team player mentality Has a pleasant, patient and friendly attitude Rapport building with Sales

Ability to work independently

Qualified candidates should APPLY NOW for immediate consideration! Please hit APPLY to provide the required information, and we will be back in touch as soon as possible. We are currently interviewing to fill this and other similar positions. If this role is not a fit for you, we do offer a referral bonus program for referrals that we successfully place with our clients, subject to program guidelines. ASK ME HOW. Thank you! Umra Javed (678) 203-3342 Umra.javed@innovasolutions.com PAY RANGE AND BENEFITS: Pay Range: $19.00 - $21.00 per hour Pay range offered to a successful candidate will be based on several factors, including the candidate's education, work experience, work location, specific job duties, certifications, etc. Benefits: Innova Solutions offers benefits( based on eligibility) that include the following: Medical & pharmacy coverage, Dental/vision insurance, 401(k), Health saving account (HSA) and Flexible spending account (FSA), Life Insurance, Pet Insurance, Short term and Long term Disability, Accident & Critical illness coverage, Pre-paid legal & ID theft protection, Sick time, and other @types of paid leaves (as required by law), Employee Assistance Program (EAP). ABOUT INNOVA SOLUTIONS: Founded in 1998 and headquartered in Atlanta, Georgia, Innova Solutions employs approximately 50,000 professionals worldwide and reports an annual revenue approaching $3 Billion. Through our global delivery centers across North America, Asia, and Europe, we deliver strategic technology and business transformation solutions to our clients, enabling them to operate as leaders within their fields. Recent Recognitions:

Named One of America's Best Employers for New Grads by Forbes (2

Apply here: https://www.aplitrak.com/?adid=YmJnZW5lcmljLjM2ODI5LjEwNTA4QGFjc2ljb3JwY29tcC5hcGxpdHJhay5jb20

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