Customer Service Representative

Robert Half • Wisconsin, Wisconsin • 1w ago

Description

We are seeking a dedicated Customer Service Representative to join our growing team. The successful candidate will be responsible for handling customer interactions, resolving inquiries and complaints, and ensuring the highest level of customer satisfaction.

Responsibilities:

Respond promptly to customer inquiries, handling and resolving customer complaints.

Maintain a record of customer interactions, comments, and complaints.

Follow-up on customer interactions.

Communicate and coordinate with internal departments.

Deliver excellent customer support and assist in the upgrade of our customer experience.

Handle incoming calls and emails with professionalism and active listening.

Provide accurate, appropriate, and immediate responses to all customer inquiries.

Analyze customer's needs and problem-solve as needed.

Learn about our product range and services to assist customers effectively.

Process orders, applications, and requests seamlessly.

Requirements

Qualifications:

High school diploma, or equivalent. Bachelor's degree in related field preferred.

At least 1 year of customer service experience.

Excellent communication skills, both written and verbal.

Exceptional interpersonal skills and a client-oriented approach.

Basic computer skills and experience with tracking and recording call information, filing documents, or updating customer profiles/accounts.

Proficiency in Microsoft Office Suite and CRM systems.

Ability to work in a fast-paced, high-call volume environment.

Strong problem-solving skills and the ability to think critically.

Must be patient, intuitive, and resourceful.

Attention to detail and strong organizational skills.

TalentMatch®

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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