Restaurant Host - Tuscany

Mohegan Sun • Uncasville, CT • 3d ago

JOIN OUR TEAM AND EXPERIENCE ENDLESS CAREER POSSIBILITIES

IF YOU ARE AN EXISTING TEAM MEMBER, PLEASE CLICK THE FOLLOWING LINK TO BE TAKEN TO THE INTERNAL CAREER SITE: MOHEGAN INTERNAL CAREER SITE (http://www.myworkday.com/mohegan/d/task/2998$46522.htmld)

Position Summary:

This position is responsible for welcoming, seating and presenting menus to guests according to department policies and procedures.

Primary Duties and Responsibilities: includes but not limited to:

Coordinates all guest seating in accordance with proper station rotation

Observes tables and keeps track of clean, dirty and occupied tables

Takes guest information and quotes accurate wait time or maintains an orderly line, depending upon specific restaurant procedures, when tables are not immediately available

Answers phones, assists guests and takes messages as needed

Answers guest questions concerning restaurant concepts, menus and directions to and from various points

Interacts with all exiting outlet guests to thank them and solicit comments

Secondary Duties and Responsibilities:

Cleans and organizes the host area and ensures menus are stocked and are in presentable condition

Maintains all comps, paper comp voids, special request forms, coupon vouchers and tickets as prescribed by the outlet

Assists the department Supervisor and Manager in opening and closing duties including arranging the room, setting tables and preparing for special events

Performs other related duties, as needed

Minimum Education and Qualifications:

Previous guest service experience

Must be able to read, write and determine wait times based upon procedures

Must be able to visually scan the restaurant for clean, unoccupied tables

Competencies: Incumbent will master the following competencies while in this position:

Strong written and verbal communication skills

Strong organizational and multi-tasking skills

Thorough knowledge of operational policies with regard to hours of operation, @types of menus offered, restaurant concepts and marketing programs

Good knowledge of all legal beverage service guidelines and state liquor laws including proper identification, refusal of service and shutoff procedures

Property wide knowledge of Mohegan Sun for the purposes of assisting guests

Thorough understanding of ProHost seating system

Training Requirements:

Outlet-specific standard operating procedures

SMART alcohol awareness

Physical Demands and Work Environment:

Must be able to stand during an entire shift

Must be able to reach, bend and stoop for extended periods of time

Must be able to work in a fast paced environment with frequent interruptions

Must be able to work various shifts and flexible hours

This is not necessarily an exhaustive list of all responsibilities, requirements or working conditions associated with this job. Mohegan Sun reserves the right to make changes to the above job description whenever necessary.

Work Shift:

Regular

Knock, knock. Hear that sound? That's opportunity!

Mohegan Sun practices Native American Preference in hiring. "Native American" means an individual who is a duly enrolled member of the Mohegan Tribe or any group of Native Americans recognized by the Mohegan Tribe, The United States of America, or the State of Connecticut.

What began in 1996 as a gaming destination in southeastern Connecticut with a handful of Team Members has expanded into a premier entertainment enterprise with over 10,000 team members across the globe. What drives our success is the centuries-old philosophy of the Mohegan Tribe "The Spirit of Aquai". Its principles of welcoming, mutual respect, cooperation and building relationships have shaped our culture, and serve as the foundation that we live by with every guest and team member interaction today, and for generations to come.

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