Position Summary...
What you'll do...
Are you passionate about pioneering cutting-edge technology, includingGen AI, that can revolutionize customer service experiences? Do you dream of creating innovative systems and products that will shape the future of customer service at the Walmart scale?
As a Senior Manager, Software Engineering in Customer Engagement Services Technology team, you will hire, coach and lead a software engineering team to build highly performant, highly available software products using Gen AI to help hundreds of millions of Walmart customers resolve their contacts, save time and money.
About Team: Customer Engagement Services Technology
The Customer Engagement Services Technology team builds best-in-class customer service experiences for hundreds of millions of Walmart customers and customer service agents globally. We are a group of software engineers, data scientists, and machine learning experts pushing the boundaries of Gen AI technology in complex enterprise applications. The Customer Engagement Services Technology team is part of the Enterprise Business Systems organization in Walmart Global Tech. We partner with our product, business and UX teams to drive significant measurable business impact. Our mission is to help customers save money and live better.
What you'll do:
Hire, coach and lead a high performing software engineering team
Collaborate with Product, UX and Business teams on roadmap development and prioritization.
Develop architectural vision for your teams systems and services, collaborating with principal engineers in the organization.
Drive the entire software lifecycle, from inception to launch, to deliver high quality products on time, on budget.
Own your teams operational excellence, develop and drive plans for quality and operational improvements.
Collaborate with multiple technology teams to ensure APIs and system interfaces are designed to meet the long term program goals.
Create a collaborative team environment that fosters creativity, speed, innovation, and learning.
What you'll bring:
Have an entrepreneurial mindset that focuses on putting the customer first
4+ years of Software Development Management experience
7+ years of hands on software development experience
Proven experience in hiring and mentoring world-class engineering teams
Proven experience in launching high quality, high availability software products
Proven experience in operating software products and drive incremental improvements in performance, quality, and availability
Expertise in software design and development best practices
Strong communicator in both verbal and written forms and are equally adept in communicating upwards, outwards, and downward
Strong analytical and problem-solving skills
A passion for data-driven decision-making
Preferred but not required: experience in launching successful Gen AI based software products.
At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.
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You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable.
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For information about PTO, see https://one.walmart.com/notices .
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Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.
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Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.
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For information about benefits and eligibility, see One.Walmart (https://bit.ly/3iOOb1J) .
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The annual salary range for this position is $132,000.00-$264,000.00
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Additional compensation includes annual or quarterly performance bonuses.
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Additional compensation for certain positions may also include:
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Stock
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Minimum Qualifications...
Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.
Option 1: Bachelor's degree in computer science, computer engineering, computer information systems, software engineering, or related area and 5 years' experience in software engineering or related area. Option 2: 7 years' experience in software engineering or related area.
2 years' supervisory experience.
Preferred Qualifications...
Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.
Master's degree in computer science, computer engineering, computer information systems, software engineering, or related area and 3 years' experience in software engineering or related area., We value candidates with a background in creating inclusive digital experiences, demonstrating knowledge in implementing Web Content Accessibility Guidelines (WCAG) 2.2 AA standards, assistive technologies, and integrating digital accessibility seamlessly. The ideal candidate would have knowledge of accessibility best practices and join us as we continue to create accessible products and services following Walmart's accessibility standards and guidelines for supporting an inclusive culture.
Primary Location...
10500 Ne 8Th St, Bellevue, WA 98004, United States of America
Walmart, Inc. is an Equal Opportunity Employer- By Choice. We believe we are best equipped to help our associates, customers, and the communities we serve live better when we really know them. That means understanding, respecting, and valuing diversity- unique styles, experiences, identities, abilities, ideas and opinions- while being inclusive of all people.
