Associate Account Service Manager

Guardian Life • Lansing, MI • 1d ago

Do you want to be part of a collaborative natural working team ?

Are you a problem solver who enjoys diving into issues, breaking down barriers and providing solutions? Do you enjoy challenges and possess strong interpersonal skills to effectively communicate with both external customers and business teams? Do you have a passion for offering 'best in class' service? Is a culture where "People Count," "We Do the Right Thing," and "We Hold Ourselves to Very High Standards" important to you? If so, then you might be our next Associate Account Service Manager.

This opportunity is within the Enterprise Contact Center group, and the primary focus is working with Guardian's clients and brokers in the 2-1999 space. The Associate Account Service Manager serves as the single point of contact for day to day, complex service inquiries, and takes the lead on collaborating with all internal departments to provide exceptional service. The AASM is responsible for managing the end-to-end response and resolution of service inquires for clients and brokers.

You have:

BA/BS degree or equivalent work experience

A minimum of 2 years group insurance experience

Previous experiences in a client facing or account management role

Strong computer navigation skills and ability to work with multiple systems simultaneously (MS Word, Excel and PowerPoint)

Strong Group business product knowledge

Ability to collaborate within a team environment (lead "huddle" meetings)

Excellent listening, strong verbal and written communication, attention to detail

Solid experience with Guardian's systems, products, procedures

Strong critical thinking and problem-solving skills to deliver client focused solutions

Proactive mindset, ability to anticipate customer questions or future service issues

Exceptional ability to set clear expectations and provide proactive follow-up

You will:

Manage end to end investigation, resolution and response to all customer inquires

Build and maintain strong relationships with assigned clients and brokers

Provide upfront and continual education for the customer on Guardian processes, policies, procedures including self-service functionality and portal navigation.

Salary Range:

$48,170.00 - $72,260.00

The salary range reflected above is a good faith estimate of base pay for the primary location of the position. The salary for this position ultimately will be determined based on the education, experience, knowledge, and abilities of the successful candidate. In addition to salary, this role may also be eligible for annual, sales, or other incentive compensation.

Our Promise

At Guardian, you'll have the support and flexibility to achieve your professional and personal goals. Through skill-building, leadership development and philanthropic opportunities, we provide opportunities to build communities and grow your career, surrounded by diverse colleagues with high ethical standards.

Inspire Well-Being

As part of Guardian's Purpose - to inspire well-being - we are committed to offering contemporary, supportive, flexible, and inclusive benefits and resources to our colleagues. Explore our company benefits at www.guardianlife.com/careers/corporate/benefits . Benefits apply to full-time eligible employees. Interns are not eligible for most Company benefits.

Equal Employment Opportunity

Guardian is an equal opportunity employer. All qualified applicants will be considered for employment without regard to age, race, color, creed, religion, sex, affectional or sexual orientation, national origin, ancestry, marital status, disability, military or veteran status, or any other classification protected by applicable law.

Accommodations

Guardian is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. Guardian also provides reasonable accommodations to qualified job applicants (and employees) to accommodate the individual's known limitations related to pregnancy, childbirth, or related medical conditions, unless doing so would create an undue hardship. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact applicant_accommodation@glic.com .

Current Guardian Colleagues: Please apply through the internal Jobs Hub in Workday.

Every day, Guardian helps our 29 million customers realize their dreams through a range of insurance and financial products and services. Our Purpose, to inspire well-being, guides our dedication to the colleagues, consumers, and communities we serve. We know that people count, and we go above and beyond to prepare them for the life they want to live, focusing on their overall well-being - mind, body, and wallet. As one of the largest mutual insurance companies, we put our customers first. Behind every bright future is a GuardianTM. Learn more about Guardian at guardianlife.com .

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