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Tax Examiner Supervisor - Title Processing

State of Georgia • Georgia, Georgia • 3d ago

?? Georgia - Fulton - Atlanta (https://ga.referrals.selectminds.com/jobs/70866/other-jobs-matching/location-only)

New Hot

Financial

Revenue, Georgia Department of - DOR

?? ? ? ?

4 hours ago Post Date

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This Recruitment is Open to the Public

The Georgia Department of Revenue seeks to hire two (2) Tax Examiner Supervisors to honor the state of Georgia's commitment to providing excellent customer service to internal and external customers via service that is helpful, courteous, accessible, responsive, and knowledgeable. The role requires high levels of initiative and commitment towards completing tasks, as well as an elevated standard of ethical conduct while maintaining a positive and professional image.

Reporting to the Title Processing Manager, you will oversee a staff of Tax Examiners who are responsible for servicing customers in a face-to-face setting. The lobby unit handles a variety of duties related to the Title Processing Unit. For example, this unit process salvaged titles, rebuilt titles, real-time expedited titles, judgements, motor vehicle record research and certifications.

Areas of accountability include, but are not limited to

· Applying and interpreting state and federal laws

· Assisting external and internal customers to resolve complex issues and problems

· Providing administrative support to senior management

· Ensuring the team meets assigned production goals

· Proactively identifying operational issues and presenting viable solutions to senior management

· Ensuring staff is cross trained on all functions performed within the unit

Entry Qualifications

Associates degree in accounting or related area from an accredited college or university and two (2) years of job-related experience in the examination, preparation, or auditing of financial-related documents, which includes one (1) year in a lead worker, team leader, or supervisor.

~ OR four (4) years of job-related experience in the examination, preparation, or auditing of financial-related documents, which includes one (1) year of experience in a lead worker, team leader, or supervisory role

~ OR one (1) year of experience at the lower-level Tax Examiner 3-FIT012 or equivalent position

Required Skills & Experience

· Experience

o Minimum 1 year of experience functioning in a lead or advanced lead role

o Data entry, systems query, creating reports, and using data to identify trends

o Conducting research to resolve customer issues

Customer Service : Appropriately address internal & external customer issues via phone or written communication

Teamwork and Cooperation : Promoting a positive team atmosphere and working well with co-workers & leadership

Judgment and Decision Making : Effectively using proper judgment to resolve customer issues

Accountability : Accepting responsibility for one's actions with honesty and integrity, while maintaining credibility and remaining committed to organizational success

Results Orientation : Successfully meeting deadlines and achieving performance goals, while focused on efficient & effective problem resolution

Talent Management : Maximizing the skills and talents of team members through delegation, coaching, training, to meet & exceed performance expectations

Process Improvement : Improving established business procedures that enhance organizational effectiveness

Effective Verbal & Written Communication : Effectively communicating with staff & leadership.

Experience working in a fast-paced, high-volume environment and successfully meeting production standards

Preferred Qualifications

· Two years of supervisor experience

· Two years of experience resolving customer issues in a customer-facing environment (financial services, accounting, or government setting preferred)

Position Status & Pay Grade: Unclassified - Pay Grade J

Salary : $59,280

State Personnel Board Rules for current State Employees

478-1-.12 Salary (http://rules.sos.state.ga.us/GAC/478-1-.12)

478-1-.15 Changes to Employment Status

Location: South Metro Office at 4125 Welcome All Rd, Atlanta GA 30349. *This vacancy requires a daily in-office presence with hours of 8am - 5pm, Monday - Friday.

Important:

If you need an accommodation due to disability for any part of the employment process, please contact Human Resources Office at (404) 417-2154.

All Department of Revenue positions are subject to annual State of Georgia tax records check.

Additional background processes may be in place for some positions.

The highest level of education indicated on your Team Georgia Careers Profile will be verified.

Due to the large volume of applications received by this office, only applicants selected for interview will be notified for final applicant selection. Human Resources maintains the discretion to close the job announcement prior to the closing date if a significant number of applications are received.

Equal Opportunity Employer:

The Department of Revenue is an Equal Opportunity Employer and does not discriminate on the basis of color, race, national origin, age, sex, religion, or disability. This policy statement applies to all terms and conditions of employment, including, but not limited to hiring, placement, promotion, transfer, demotion, compensation, training, and termination.

Associate degree in accounting or related area from an accredited college or university and two (2) years of job-related experience in the examination, preparation, or auditing of financial-related documents, which includes one (1) year as a lead worker, team leader, or supervisory role; or four (4) years of job-related experience in the examination, preparation, or auditing of financial-related documents which includes one (1) year experience in a lead worker, team leader, or supervisory role; or one (1) year of experience at the lower level Tax Examiner 3 (FIT012) or equivalent position.

Additional Information

Agency Logo:

Requisition ID: FIN051S

Number of Openings: 2

Advertised Salary: 59,280

Shift: Day Job

Posting End Date: Aug 14, 2025

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