Customer Service Representative

TEKsystems • Concord, CA • 2d ago

As a Customer Service Representative, you'll be the first point of contact for customers, handling inquiries related to service, billing, technical support, and account management. You'll manage both incoming and outgoing calls, ensuring every customer feels heard and supported.

Key Responsibilities:

Answer and initiate phone calls with professionalism and empathy

Troubleshoot technical issues and guide customers through installations

Resolve billing questions and update account information

Handle cancellations and return procedures

Log activity in Oodoo and maintain vendor systems (e.g., UPS, merchant accounts)

Educate new hires on workflows and processes

Provide exceptional service that retains and saves customers

Skills & Qualifications

Minimum 6 months of customer service experience (phone support preferred)

Strong multitasking skills-comfortable using computers while speaking with customers

High school diploma or equivalent required

Why You'll Love Working Here

Recognition for your hard work through fun contests and prizes (gift cards, massage packages, and more!)

Team lunches, BBQs, and holiday parties

Supportive, family-oriented culture that values collaboration and growth

Work Schedule

100% on-site in Concord

Open availability required (Monday-Friday, 6:00 AM to 6:00 PM)

Training hours: 8:30 AM - 5:30 PM, Monday-Friday

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Pay and Benefits

The pay range for this position is $20.00 - $20.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Concord,CA.

Application Deadline

This position is anticipated to close on Aug 15, 2025.

h4>About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Go to Apply

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