Administrative Support Assistant 1
Print (https://www.governmentjobs.com/careers/iowa/jobs/newprint/5031436)
Apply
?
Administrative Support Assistant 1
Salary
$33,113.60 - $47,694.40 Annually
Location
Des Moines - 50313 - Polk County, IA
Job Type
Full-time
Job Number
26-00291
Agency
250 Corrections - Prison Industries
Opening Date
08/04/2025
Closing Date
8/14/2025 11:59 PM Central
LinkedIn Tag
LI-POST
Point of Contact
Amerist.Chambers@iowa.gov
Description
Benefits
Questions
Job Description
IPI is seeking an enthusiastic and detail-oriented person to be a part of our team as a part-time Customer Service Assistant. This position will assist our Sales and Customer Service team in ensuring customer satisfaction by providing top-notch support to our customers via phone, email, and the IPI website.
Iowa Prison Industries (IPI) is the job training program within the Iowa Department of Corrections, providing incarcerated men and women with the opportunity for Building Brighter Futures. Incarcerated individuals in IPI work training programs gain the education, soft skills, and hard skills needed to be successful citizens upon release. IPI markets the products and services produced in our facilities to governmental agencies, colleges and universities, public and private school districts, health care facilities and non-profit groups.
Duties & Responsibilities:
Receive and respond to customer inquiries; @types of inquiries include, but are not limited to, order placement, repair or return needs, product questions, catalog requests, and invoice requests.
Return customer calls and emails in a timely and friendly fashion.
Works with Customer Service, Sales, shops and management to resolve customer problems.
Utilizes IPI's Global ERP software to perform order processing functions.
Learn and utilize IPI's Lean system for continuous improvement.
Perform other administrative and customer service duties as need to fulfill customer's needs.
Complete all required training as assigned by DOC and IPI.
Follow all safety rules and regulations of IPI and the Department of Corrections.
Preferred Education, Experience & Skills:
Excellent verbal and written communication skills.
Proficient with MS Word, Excel, email and the Internet.
Accurate keyboarding and ten-key skills.
Ability to multi-task, prioritize and manage time effectively.
Enjoys working with people in an inbound customer service environment.
Meet requirements of DAS-HRE Administrative Support Assistant I.
Selected candidate must pass background check.
Other:
Standard hours are Monday through Thursday, 8:00 am to 1:00 pm (maximum of 19 hours per week)
Position will work out of IPI Des Moines Sales Office; Showroom at 1445 E Grand Avenue
(just 2 blocks east of the Capitol)
Minimum Qualification Requirements
No specific education or work experience required.
For more information click on this link to view the job description (https://das.iowa.gov/media/4904/download?inline=)
Additional Qualification Requirements
Within a period of time after hire, as determined by the appointing authority, employees in this class may be required to @type at least 40 WPM net as demonstrated by the completion of a typing examination.
Why Choose the State of Iowa?
At the heart of our commitment to excellence is a dedication to our most valuable asset - our employees. Discover the outstanding benefits that set us apart as an employer of choice.
Our Robust Benefits Package Includes:
Competitive Compensation:
Enjoy a competitive salary that reflects directly on your skills and expertise.
Keep in mind, your wage is just one part of your total compensation. Unlock the complete value of your employment with the State of Iowa by using our user-friendlyTotal Compensation Calculator (https://das.iowa.gov/media/3773/download?inline) .Gain insights into your comprehensive annual compensation, including salary and State-provided benefits.
Health and Wellness:
Prioritize your well-being with our comprehensive health plans, including medical, dental, and vision coverage. Enjoy the peace of mind knowing that the State of Iowa covers 90% of the premiums, providing you and your loved ones with excellent coverage at a remarkably low cost.
Retirement Planning:
We are proud to offer the Iowa Public Employees Retirement System (IPERS). A defined benefit plan, IPERS benefits are guaranteed for life, meaning once you retire, you will receive the same monthly benefit for the remainder of your life (once vested). We invest in your long-term financial well-being, so you can retire with peace of mind.Click here to learn more about IPERS (https://ipers.org/members) .
Paid Time Off:
Life is unpredictable, and at the State of Iowa, we understand the importance of work-life balance. Our leave policies, including paid holidays, vacation, and sick leave with unlimited accrual, ensure you have the flexibility you need for personal and family matters.
Professional Development:
Elevate your career with continuous learning opportunities. We support your growth through training programs, workshops, and tuition reimbursement.
Employee Assistance Program (EAP):
We care about your well-being beyond the workplace. Access confidential counseling, resources, and support through our Employee Assistance Program.
Diversity and Inclusion:
Be part of a diverse and inclusive workplace that embraces all backgrounds and perspectives. We believe diversity is a strength that drives innovation.
Join Us - Elevate Your Career:
Ready to elevate your career with the State of Iowa?Click here (https://iowa.attract.neogov.com/recruitment/p/benefits) to explore more about our unparalleled benefits and discover what makes us unique. Your success is our priority!
01
Do you understand that the information provided on your application and resume must be truthful, honest, and accurate to the best of your knowledge?
Knowingly misrepresenting the facts when submitting any information related to an application, examination, certification, appeal, or any other facet of the selection process will result in your disqualification from this application and future employment with the state of Iowa.
Yes - I understand and agree
No
02
PLEASE READ CAREFULLY
Have you filed a registration statement pursuant to the federal Foreign Agents Registration Act of 1938, as amended, 22 U.S.C. §611 et seq?
No - I have NOT filed a registration statement pursuant to the federal Foreign Agents Registration Act of 1938, as amended, 22 U.S.C. §611 et seq
Yes - I HAVE filed a registration statement pursuant to the federal Foreign Agents Registration Act of 1938, as amended, 22 U.S.C. §611 et seq
Required Question
Employer
State of Iowa
Agency
250 Corrections - Prison Industries
Address
510 E 12th St
Des Moines, Iowa, 50316
Website
http://www.iaprisonind.com/
Apply
Please verify your email addressVerify Email
